Kering Spare Parts Coordinator

About Kering

Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.

Role & Responsibilities

• Maintain accurate inventory control and oversight of spare parts stock
• Receive, pick, organize, and ship spare parts according to process flows
• Order and manage spare parts procurement
• Review incoming repair tickets and assess product damage and repairability
• Receive and process inbound cartons, relocating items to appropriate workflows
• Pick and organize items into shelves and cart queues for fulfillment
• Ship completed repair items to stores, customers, and wholesale partners
• Maintain detailed logs of all shipping and receiving activities
• Coordinate closely with the Craftsman Repair Team to ensure operational continuity
• Process customer and store requests for repair evaluations
• Communicate with external stakeholders regarding repair requests and service status updates
• Assess product repairability and provide expert guidance on repair options
• Liaise with repair teams, spare parts personnel, and logistics operations for seamless workflows
• Resolve complex customer inquiries and coordinate cross-functional resolution efforts

Qualifications

• Minimum 3–5 years' professional experience in client service, operations, inventory, or logistics roles within the Americas region
• Fluent in English
• Strong computer proficiency with demonstrated ability to operate multiple software systems
• Exceptional attention to detail
• Deep appreciation for high-level craftsmanship in luxury goods
• Spanish or Italian language skills preferred

Skills

Experience

Minimum 3–5 years of professional experience working in client service, operations, inventory management, or logistics roles within the Americas region. Experience in the luxury fashion industry is advantageous.

Education

High school diploma or equivalent required; associate degree or higher preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 26 per hour.

Benefits

Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing programs, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, basic life and accidental death and dismemberment insurance, and short-term disability insurance.

Culture

Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.