- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 4, 2026
About Kering
Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.
Kering is seeking a Senior Client Intelligence Programme Manager in Paris to lead end-to-end delivery of a Group-wide client intelligence initiative, coordinating Business, Tech, Legal and the Houses. The role oversees deployment across Retail, E-commerce and Customer Care, programme governance, consent implementation and migration readiness while supporting each House’s ownership of its client relationships.
Role & Responsibilities
- Lead the end-to-end implementation and delivery of the Group client intelligence programme.
- Own the integrated programme roadmap and milestones across Business, Tech, Legal and the Houses.
- Prioritise and arbitrate business needs on the Tech roadmap with Tech counterparts.
- Track programme dependencies, risks and capacity, and escalate blockers to the steering committee.
- Coordinate new-client onboarding and client activation waves with Retail, E-commerce and Customer Care teams.
- Run programme governance, including the detailed roadmap, meeting cadence, working groups and status reporting.
- Represent the Group’s business perspective to Tech, Legal and the Houses, ensuring consistent requirements and decisions.
- Consolidate House business needs and local constraints into a prioritised delivery plan.
- Coordinate implementation of the consent framework with Legal and Privacy, managing it as a critical roadmap dependency.
- Prepare the Houses for each migration wave through change management, communication and training.
- Define and track programme KPIs to measure progress and impact.
Qualifications
- At least 8 years in programme or project management, product ownership, or project leadership involving customer data, CRM, CDP or client identity platforms.
- Proven experience delivering complex, multi-year data or technology programmes in a large, matrixed and international organisation.
- Experience prioritising and arbitrating a Tech roadmap with engineering and product teams in agile or hybrid delivery models.
- Strong working knowledge of customer data topics, including identity resolution, data modelling, and CDP and CRM ecosystems.
- Commercial acumen and credibility with client-facing teams; familiarity with CRM, clienteling and e-commerce environments.
- Strong programme governance skills, including roadmap, dependency, risk and capacity management, and steering committee reporting.
- Excellent leadership, communication and stakeholder management skills.
- Ability to influence and arbitrate with senior executives and cross-functional teams in a global environment.
- Data-driven mindset, strong analytical capabilities and a problem-solving attitude.
- Experience across multiple markets; experience in luxury or industries serving HNWIs is preferred.
- Fluent English; additional languages are an asset.
Skills
Experience
At least 8 years in programme or project management, product ownership, or project leadership involving customer data, CRM, CDP or client identity platforms; proven experience delivering complex, multi-year data or technology programmes in a large, matrixed and international organisation.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Intelligence Program Manager», «Senior Customer Data Programme Manager», «Senior CRM Programme Manager», «Senior Client Data Initiative Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.