- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €32,500/year
- Department
- IT & Technology Systems
- Posted
- Oct 30, 2026
About Kering
Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.
Kering seeks a POS Application Maintenance Expert in Milan to support worldwide maintenance of POS applications across stores, reporting to the POS AMS Global Manager. The role includes stakeholder coordination, application monitoring and problem management; it is governed by the National Collective Labour Agreement for leather and related manufacturing industries, and offers indicative starting compensation of €32,500 gross annually plus an annual bonus opportunity under the company internal agreement.
Role & Responsibilities
- Serve as the point of contact for internal and external stakeholders, cooperating with POS product, solution design and regional teams; coordinating vendor and consulting resources; managing relationships with brands and providing visibility on application maintenance requests and issues; and collaborating with end-user support and other Kering Tech teams.
- Support the POS AMS Global Manager by reporting activity status and key issues and proposing improvements or mitigation actions.
- Manage application monitoring and lead future evolutions.
- Contribute to updating and defining POS knowledge articles.
- Coordinate problem management activities and ceremonies.
Qualifications
- Experience with POS applications; Xstore is preferred.
- Strong relational and communication skills and the ability to work effectively in a team.
- Strong listening, critical-thinking and probing skills.
- Collaborative, rigorous, autonomous, organized, committed and transparent.
- Proficiency in the MS Office Suite.
- Knowledge of MS SQL, Service Now and Jira is a plus.
- Fluent English and a high level of Italian; French is a plus.
Skills
Experience
At least 5 years of experience in service management.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 32,500 per annum.
Benefits
Annual bonus opportunity according to the company internal agreement. Additional benefits and initiatives may be offered under company policies, such as a company canteen, in addition to those provided by the applicable National Collective Labour Agreement and by law.
Culture
Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «POS Application Support Expert», «Point-of-Sale Systems Specialist», «POS Service Management Specialist», «Retail Systems Maintenance Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.