Kering Network Operations Lead

About Kering

Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.

Role & Responsibilities

• Monitor, operate and optimize SD-WAN (Fortinet), LAN, Wi-Fi (Cisco/Meraki) and cloud-integrated networks supporting stores, logistics sites, offices and events.
• Lead Oceania delivery of regional and global network initiatives, including new store openings, relocations, office and logistics-site integrations, partner sites, closures, special events and other time-sensitive retail activities.
• Act as the primary technical liaison and escalation point for major network incidents across Oceania, coordinating rapid restoration, stakeholder communications, root-cause follow-up and resolution within agreed service levels.
• Support network projects, upgrades and changes while minimizing service disruption.
• Lead and manage contractors in Australia to deliver high-quality network services and operations.
• Maintain a deep understanding of network infrastructure, including Meraki, SD-WAN, Fortinet, Nagios and ThousandEyes.
• Maintain rigorous documentation, including network standards, configurations and inventories.
• Assess operational constraints and business requirements across Australia and New Zealand, and advise regional teams on network design, delivery risks and service improvements.
• Lead end-to-end decommissioning for store, office and logistics-site closures, including technical shutdown, asset recovery, circuit termination and billing closure.
• Track industry trends and emerging IT infrastructure technologies, identifying opportunities for optimization and enhancement.
• Own Oceania network SLA and KPI performance, change governance, major-incident response and risk mitigation, with regular reporting and corrective-action follow-up.
• Oversee daily network operations, including incident response, problem management and performance monitoring.
• Ensure compliance with network security standards and regulatory requirements.
• Manage vendors to ensure excellent network service delivery.
• Coordinate with regional and global teams to maintain consistent standards and service levels aligned with corporate strategies and standards.
• Assist Kering and its Houses with annual budgeting, H1 and H2 financial forecasting, and tracking network spend against budget, ensuring efficient resource allocation and alignment with business needs.
• Manage carrier and service-provider performance, including contract adherence, service-level compliance, cost efficiency and resolution of recurring service issues.
• Monitor network health and capacity, identify recurring performance trends, and recommend preventive improvements before they affect stores, offices or logistics operations.
• Support the preparation of management reports and dashboards.
• Serve as the primary stakeholder contact for brands such as Gucci and Saint Laurent, providing proactive updates and support.
• Bridge local business and the regional Network Team, ensuring business needs and network requirements are understood and addressed by relevant stakeholders.
• Work with vendors and service providers to manage SLAs, troubleshoot issues and ensure service delivery.
• Participate in regional team meetings to share updates on business needs and challenges and maintain a smooth flow of information.
• Support procurement administration, including purchase requests and orders, invoice validation, annual budget planning and tracking Oceania network spend against approved budgets.
• Coordinate on-site support with End User Services, the Regional Helpdesk and third-party providers such as Accenture, Orange, Optus and local carriers, ensuring clear ownership and timely execution.
• Provide technical and operational leadership to on-site employees and contractors across Australia, New Zealand and Guam, maintaining coverage for business-critical activities and after-hours changes.
• Coach local resources, share lessons learned and best practices in APAC operations forums, and strengthen common ways of working across the regional network team.

Qualifications

• At least 8 years of enterprise network, systems or security experience, including at least 3 years of senior- or lead-level responsibility for operational services and project delivery.
• Experience with SD-WAN rollouts (Fortinet/Meraki), preferably in a retail or B2C environment.
• A proven record of success in complex, deadline-driven deployments, such as flagship store launches.
• CCNA and ITIL certifications preferred; CCNP or HCIP is a plus.
• Expertise in MPLS, BGP, Fortinet SD-WAN, Cisco/Meraki LAN/Wi-Fi and AWS networking.
• Knowledge of monitoring and incident management tools, such as ThousandEyes, Infoblox, Nagios and ServiceNow.
• Working knowledge of Australian and New Zealand telecommunications providers, site-delivery practices and support models is highly desirable.
• Strong troubleshooting, analytical and problem-solving skills.
• A proven track record in technology innovation and operations ownership, with excellent vendor management.
• Skill in SLA governance and risk mitigation.
• Ability to work in a fast-paced, multicultural environment.
• Excellent written and verbal communication skills.
• Ability to maintain focus and work quality in stressful, time-sensitive or challenging situations.
• Quarterly travel, or additional travel as needed, across Oceania may be required to support operational priorities, business requirements, project delivery and other business-critical activities.
• Agile learning, collaborative partnership and detail-oriented execution.
• Ability to bridge technical requirements with business needs.

Skills

Experience

At least 8 years of enterprise network, systems or security experience, including at least 3 years of senior- or lead-level responsibility for operational services and project delivery.

Benefits

Kering offers opportunities to learn and grow, talent development, internal mobility and a stimulating, fulfilling workplace.

Culture

Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.