- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Engineering, Facilities & Maintenance
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Kering
Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.
Kering is recruiting a Maintenance Coordination and Operations Performance Officer in Paris to coordinate internal technicians and external contractors, manage maintenance workflows and systems including ServiceNow and Jira, and deliver performance reporting. The role provides functional coordination without hierarchical management or responsibility for technical diagnosis or approval.
Role & Responsibilities
- Coordinate and update internal and external intervention schedules; verify that work is confirmed and completed, flag scheduling conflicts, and track rescheduling.
- Assign an owner, deadline, and status to each action; collect reports and follow up through documented closure after technical validation.
- Track unresolved breakdowns and temporary repairs until a permanent solution is validated by the appropriate technical contact, keeping the permanent-resolution action open.
- Maintain data quality and correctly assign requests in ServiceNow.
- Update sites, teams, assignment groups, and workflows as the scope changes, including site additions or removals and technician arrivals, departures, or assignment changes.
- Coordinate with IT teams on functional changes requiring their involvement.
- Log all intervention requests in each contracted company’s CMMS and track their acceptance, progress, and closure.
- Ensure information matches between contractor systems and ServiceNow, and maintain traceable intervention reports.
- Monitor contractual commitments and service levels (SLAs), prepare performance reviews, and track action plans.
- Organize activity and ensure reliable follow-up.
- Contribute to implementing Jira for actions and schedules, establishing usage rules that clarify its relationship with ServiceNow and contractors’ CMMS platforms.
- Send the Maintenance Manager a report before the weekly meeting covering completed work, delays, blockers, and upcoming deadlines, without waiting to be asked.
- Escalate blockers or delays promptly when they threaten a deadline or continuity of service, without waiting for the next report.
- Document and enforce procedures for scheduling, follow-up, escalation, and closure, with update and follow-up deadlines agreed with the Maintenance Manager according to priorities.
- Analyze recurring discrepancies, organize lessons-learned reviews, and verify the effectiveness of corrective actions to prevent recurrence.
- Produce and automate performance dashboards covering volumes, lead times, schedule adherence, and pending actions; anticipate workload, contribute to budget monitoring, and support cost optimization.
- Act as the recognized point of contact for activity tracking, with the Maintenance Manager’s support; ensure internal technicians and contractors provide the required information and reports according to agreed procedures.
- Follow up with stakeholders, report discrepancies to the Maintenance Manager, and report directly to them.
Qualifications
- Bac +5 qualification from a business school, engineering school, university, or equivalent, with a focus on management, organization, data analysis, or performance management.
- Proficiency in Excel and Power BI, with the ability to turn reliable data into clear indicators and reports.
- Professional written and spoken English for communicating with international contacts and drafting summaries.
- Rigor, autonomy, and consistency in tracking actions and deadlines.
- Ability to coordinate and follow up with stakeholders without hierarchical authority, using diplomacy and firmness.
- Analytical and synthesis skills, strong writing ability, and a service-oriented approach.
- Knowledge of ServiceNow, Jira, or a CMMS is an advantage.
- No technical maintenance expertise is required.
- English proficiency, written and spoken.
Skills
Education
Bac +5 qualification from a business school, engineering school, university, or equivalent, with a focus on management, organization, data analysis, or performance management.
Workplace
The role is situated in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Benefits
Kering offers opportunities for internal mobility and talent development.
Culture
Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.