Kering Logistics Customer Service Specialist
- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €26,000/year
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 2, 2026
About Kering
Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.
Kering seeks a Logistics Customer Service Specialist in Trecate, Italy. Manage shipment discrepancies, claims, and supply chain issues for luxury brands. €26,000 + benefits.
Role & Responsibilities
- Manage discrepancies detected by customers on shipments through mainframe systems and activate insurance practices against theft or tampering
- Collect information and submit claims to insurance brokers and logistics suppliers for refunds or chargebacks
- Investigate discrepancy reports from the Central Warehouse, Regional Distribution Centers, stores, and wholesale customers to identify root causes of mismatches, missing items, and product damage
- Communicate and collaborate with internal departments and external partners to meet customer expectations
- Maintain precision, quality, and timing standards to ensure best-quality service delivery
- Support other departments by facilitating data collection to monitor business trends and identify opportunities
Qualifications
- High school diploma (university degree preferred)
- Proven experience in customer service with working knowledge of logistics flows and shipments
- Excellent written and spoken Italian and English
- Expertise in Microsoft Office, particularly Excel
- Working knowledge of AS400 or SAP systems preferred
- Strong problem-solving ability with capacity to prioritize and meet deadlines
- Excellent interpersonal and communication skills across all organizational levels
Skills
Experience
Relevant experience in customer service with demonstrable knowledge of logistics flows, shipment management, and supply chain processes.
Education
High school diploma required; university degree preferred.
Workplace
The successful candidate will be located in Trecate, Piedmont, Italy, with easy access to Milan.
Compensation
The base compensation for this position is EUR 26,000 per annum.
Benefits
CCNL (National Collective Labour Agreement) for leather and related manufacturing industries; annual bonus opportunity according to company agreement; company canteen and additional benefits in accordance with company policies.
Culture
Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Coordinator – Logistics», «Logistics Support Specialist», «Supply Chain Customer Service Representative», «Incident Management Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.