Kering HR Operations Supervisor

About Kering

Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.

Role & Responsibilities

• Lead, coach, and develop a team of HR Executives to deliver consistent, high-quality, and customer-focused HR services across multiple markets and brands
• Create a high-performance culture by setting clear expectations, establishing measurable objectives, and holding team members accountable for service delivery, data quality, compliance, and stakeholder satisfaction
• Conduct regular performance reviews, development discussions, career planning conversations, and succession planning activities to support talent growth and retention
• Champion the responsible adoption of AI, automation, and digital tools within HR Operations
• Lead and oversee end-to-end HR operations across the employee lifecycle, ensuring services are delivered accurately, compliantly, and with a strong focus on employee experience
• Identify opportunities to simplify processes, improve ways of working, and leverage technology or automation to enhance operational efficiency and employee experience
• Lead or support HR process improvement initiatives, taking ownership to deliver high-quality outcomes within agreed timelines
• Drive continuous improvement of case management processes, knowledge articles, standard response templates, and self-service solutions to enhance employee experience and operational efficiency
• Act as a key escalation point for complex HRSS operational issues and ensure timely and effective resolution
• Act as Operational Subject Matter Expert for new local HR system implementations or module rollouts in Southeast Asia and Oceania
• Maintain strong governance and integrity of local HR systems and employee data, ensuring accurate records and adherence to internal controls, data privacy and local legislation compliance requirements
• Partner closely with Kering HRIS teams, Payroll, IT, and external vendors to investigate system issues, implement enhancements, and support new functionality deployments
• Support HR Operations & Systems leadership in the review, design, and implementation of HR operations, systems, and transformation projects from initiation through deployment
• Participate in global and local project activities including business requirements gathering, process mapping and redesign, impact assessments, testing, User Acceptance Testing (UAT), training, deployment, and post-implementation stabilization
• Partner with HR leadership to drive stakeholder engagement and change readiness activities, taking ownership of change management efforts by leading communications, training, adoption, and engagement activities

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 7 years of experience in regional HR Operations within a fast-paced, high-growth, or multinational environment
• Strong hands-on experience with HRIS platforms such as Workday, ServiceNow, BIPO T&A or equivalent enterprise HR technologies
• Strong working knowledge of HR case management principles, ticketing systems, and service delivery operations
• Experience managing high-volume HR enquiries across multiple countries and stakeholder groups within a shared services environment
• Excellent stakeholder management and communication skills, with the ability to collaborate across teams, different countries, functions and time zones

Skills

Experience

Minimum 7 years of progressive experience in regional HR Operations within a fast-paced, high-growth, or multinational environment, with demonstrated proficiency in managing HR operations across multiple countries and brands. Proven experience leading HR teams, overseeing employee lifecycle processes, managing HRIS platforms, and delivering HR process improvement initiatives in a shared services context.

Education

Bachelor's degree in Human Resources, Business Administration, or related field.

Workplace

Culture

Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.