Kering Group Head of Clienteling
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 29, 2026
About Kering
Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.
Kering seeks Group Head of Clienteling in Paris to lead luxury client strategy, drive acquisition and retention, and coordinate cross-brand engagement initiatives.
Role & Responsibilities
- Define and implement a Group-wide clienteling and client engagement strategy aligned with Kering's luxury positioning and growth objectives
- Partner with luxury houses to develop best-in-class client development programs driving acquisition, retention, reactivation, upgrade, and cross-category growth
- Establish client engagement frameworks tailored to the maturity and positioning of each brand
- Drive appointment-based selling initiatives to increase conversion, average transaction value, and client loyalty
- Define KPIs and dashboards to measure appointment productivity, client retention, repeat purchase behavior, recruitment effectiveness, client lifetime value, and VIC penetration
- Develop elevated client engagement journeys across physical retail, digital, and omnichannel environments in partnership with houses
- Design and scale personalized outreach strategies including one-to-one appointments, VIC experiences, exclusive events, remote selling, and retention campaigns
- Ensure consistency and excellence in luxury client experience standards across brands and regions
- Collaborate with retail excellence teams to embed client-centric behaviors into daily operations
- Partner closely with tech, data, CRM, and Client analytics Group organizations to optimize clienteling tools and reporting capabilities
- Support development of AI-driven client targeting strategies and consumer segmentation criteria
- Influence one-to-few strategies and promote retail action-oriented decision-making across client engagement initiatives
- Help shape and coordinate new support roles in client development in key markets to assist houses in top client reach and acquisition
Qualifications
- 10–15+ years of experience in clienteling and client engagement in luxury
- Strong understanding of luxury client behavior and high-touch service models
- Proven experience developing and scaling client engagement and appointment-selling programs
- Demonstrated success driving commercial performance through client development initiatives
- Experience working across multiple markets
- Strong analytical capabilities with experience leveraging customer data and KPIs
- Excellent leadership, communication, and stakeholder management skills
- Ability to influence senior executives and cross-functional teams in a global environment
- Data-driven mindset with strong analytical capabilities
Skills
Experience
10–15+ years of experience in clienteling and client engagement within the luxury sector, with demonstrated success scaling client development programs and driving commercial performance through client acquisition, retention, and lifetime value optimization initiatives across multiple markets.
Education
Not specified
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Client Development», «Group Director of Client Engagement», «Head of Luxury Client Strategy», «Client Development Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.