Kering Group Director of Client Intelligence

About Kering

Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.

Role & Responsibilities

• Lead the program roadmap and governance, including working groups and steering committees.
• Direct the implementation of client identity in collaboration with Data, Technology, Customer Growth and Legal teams, as well as the Maisons’ Client and Commercial teams.
• Build the enrichment layer incorporating insights from customer service, sales advisor feedback and digital behaviors.
• Lead the selection and integration of external data partners in collaboration with Legal, Privacy and Procurement teams.
• Develop activation initiatives that feed relevant signals into CRM, e-commerce and clienteling tools to increase customer spending across products, categories and Maisons.
• Deploy the program across the Maisons and regions.
• Contribute to implementing the legal framework with Legal and Privacy teams.
• Contribute to integrating program results and features into CRM systems, e-commerce platforms, retail and clienteling tools, and marketing programs.
• Contribute to training, communicating with and supporting teams across the Maisons to maximize program adoption and use within each Maison and across all channels.
• Contribute to defining and monitoring performance indicators for both input data and outcomes.
• Ensure the program is delivered in compliance with data protection requirements while preserving the unique relationship between each client and each Maison.
• Develop a richer view of clients using internal and external data to better anticipate needs, strengthen loyalty, and grow client potential and revenue.

Qualifications

• More than 10 years of experience in program management, product ownership or leading projects related to customer data, CRM, CDPs (Customer Data Platforms) or customer intelligence platforms.
• Experience managing complex, multi-year Data or Technology programs within a large matrix organization.
• Strong business acumen and credibility with client-facing teams, with experience in CRM, clienteling, e-commerce, product and marketing environments.
• Strong command of customer data topics, including identity resolution, data modeling, CDP and CRM ecosystems, propensity models, Machine Learning and Artificial Intelligence in production environments.
• Excellent analytical skills and experience working with customer data and KPIs.
• Excellent leadership, communication and stakeholder management skills.
• Ability to influence executives and cross-functional teams in an international environment.
• Strong data orientation, combined with excellent analytical and problem-solving skills.
• Experience with projects involving data protection, consent management and Data Protection Impact Assessments (DPIAs).
• Experience across multiple international markets is an advantage.
• Experience in luxury or industries serving High-Net-Worth Individuals (HNWIs) is an advantage.
• Fluent English; proficiency in other languages is an advantage.

Skills

Experience

More than 10 years of experience in program management, product ownership or leading projects related to customer data, CRM, CDPs or customer intelligence platforms; experience managing complex, multi-year Data or Technology programs in a large matrix organization.

Culture

Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.