Kering Eyewear Sales Support Specialist

About Kering Eyewear

Kering Eyewear is the specialist eyewear division of Kering, created to bring design excellence, brand stewardship, and commercial agility to some of the world’s most desirable luxury houses. As an employer, the company offers a dynamic, international environment where craftsmanship, innovation, and a deep respect for brand identity converge. Its teams collaborate across design, product development, supply chain, marketing, and sales, supporting iconic maisons with precision and creativity. Kering Eyewear values entrepreneurial spirit, diversity, and responsible business practices, providing employees with the opportunity to shape a fast-growing luxury category within a global group committed to sustainability and long-term excellence.

Role & Responsibilities

• Support and manage Brand Ambassadors through timely phone and email responses, processing order updates, discount adjustments, credit/debit note execution, and monitoring professional discounts in alignment with business KPIs
• Implement account management strategies for Elite Customers and Strategic Retailers based on their Service Level Agreements (SLAs)
• Validate and expedite active Quarterly Promotions to facilitate rapid order-to-sales management
• Maintain and enhance Sales Support procedures, processes, and systems to elevate the luxury experience across all channels
• Participate in sales events including Buying Days, brand presentations, onsite trainings, and customer visits through organizational preparation and execution
• Manage customer master data to ensure timely maintenance, accuracy, completeness, and pricing integrity
• Oversee complete order flow from acquisition to invoice in compliance with agreed trade terms
• Liaison with planning, logistics, and customers on delivery flow as the first point of contact for queries and issues
• Process commercial returns in compliance with agreed trade terms and Optical Sales Channel Commercial Policy
• Serve as the Brand Ambassadors' primary contact for commercial, logistics, and product claims
• Issue sales and customer-related reporting to support both internal sales teams and external customers
• Participate in ad hoc sales-related activities as required

Qualifications

• Minimum 2+ years of B2B Account Management experience
• Minimum 2+ years in a B2B customer service environment
• Bachelor's degree in Accounting or Business Administration, or equivalent business experience
• Demonstrated proficiency with SAP
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word)
• Sound knowledge of order-to-cash flows
• Working knowledge of Incoterms and customs regulations
• Fluency in English; fluency in French is a significant advantage
• Strong teamwork and customer service orientation
• Exceptional problem-solving and results-driven mindset

Skills

Experience

Minimum 2+ years of professional experience in B2B Account Management and B2B customer service environments. Sales experience within a controlled environment is advantageous.

Education

Bachelor's degree in Accounting or Business Administration, or equivalent business experience demonstrating comparable knowledge and competency.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 28 per hour.

Culture

Kering Eyewear offers a dynamic, international workplace where entrepreneurial spirit, design excellence, and a deep understanding of luxury come together. As part of the Kering Group, it fosters collaboration, innovation, and responsible growth, empowering teams to shape distinctive eyewear experiences for some of the world’s most prestigious brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.