Kering Eyewear Sales Support Specialist
- Seniority
- Mid-Level
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Eyewear & Vision Care
- Posted
- Apr 14, 2026
About Kering Eyewear
Kering Eyewear, part of the Kering luxury group, is a leading global house in the eyewear sector, designing, developing, manufacturing and distributing premium frames for an extensive portfolio of luxury and lifestyle brands. The division combines creative direction with industrial know‑how and a growing commitment to sustainability, serving wholesale and retail partners worldwide.
Kering Eyewear in Athens seeks a Sales Support Specialist to manage B2B order-to-cash, customer portfolios and wholesale operations.
Role & Responsibilities
- Own the end-to-end lifecycle of an assigned B2B customer portfolio, optimising operational efficiency and supporting sales performance.
- Manage the complete order flow from acquisition to invoicing, ensuring compliance with agreed trade terms and internal policies.
- Coordinate delivery flow by liaising with Planning and Logistics and act as the first point of contact for customer queries or exceptions.
- Perform channel and customer portfolio analysis and volume estimations to inform Sales and Operations planning.
- Monitor order gaps versus targets and proactively engage Sales to recover missing orders or expedite customer follow-up.
- Prepare and deliver sales- and customer-related reports and analyses to support account management and client dialogues.
- Support sales events (e.g., Buying Days, sales campaigns) through organisational preparation and live execution.
- Maintain customer master data — ensuring accuracy, completeness and pricing integrity.
- Manage backorders and open order portfolios to maintain a clean ledger and drive timely resolution.
- Administer commercial returns in line with trade terms and internal guidelines.
- Propose and support the implementation of process improvements and system enhancements to increase customer service efficiency.
Qualifications
- Degree in Business, Economics or related field.
- 3–4 years' experience in a B2B customer service, sales support or order management role.
- Fluent Greek and English (minimum C1); additional languages advantageous.
- Proven familiarity with order-to-cash processes and commercial returns handling.
- Working knowledge of Incoterms and customs procedures.
- Experience with SAP and advanced Excel; PowerPoint for commercial reporting and presentations.
- Strong teamwork, proactivity, adaptability and customer-centric orientation.
- Demonstrable problem-solving skills and clear, trustworthy communication.
Skills
Experience
3–4 years in a B2B customer service, sales support, order management or similar role, preferably within international sales or wholesale operations.
Education
Degree in Business, Economics, or a related discipline.
Workplace
The role is situated in Athens, Attica, Greece.
Culture
Kering Eyewear cultivates a design-led, innovation-focused workplace where talent development and internal mobility are core priorities. The company promotes diversity and inclusion, fostering collaboration across disciplines and empowering employees to grow within a global luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering Eyewear, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «B2B Sales Operations Specialist», «Order-to-Cash Specialist», «Customer Operations Specialist», «Wholesale Sales Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.