Kering Eyewear Sales Support Manager
- Location
- BridgewaterNew JerseyUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $75,000–85,000/year
- Department
- Retail & Boutique Operations
- Industry
- Eyewear & Vision Care
- Posted
- Jun 22, 2026
About Kering Eyewear
Kering Eyewear is the specialist eyewear division of Kering, created to bring design excellence, brand stewardship, and commercial agility to some of the world’s most desirable luxury houses. As an employer, the company offers a dynamic, international environment where craftsmanship, innovation, and a deep respect for brand identity converge. Its teams collaborate across design, product development, supply chain, marketing, and sales, supporting iconic maisons with precision and creativity. Kering Eyewear values entrepreneurial spirit, diversity, and responsible business practices, providing employees with the opportunity to shape a fast-growing luxury category within a global group committed to sustainability and long-term excellence.
Kering Eyewear Sales Support Manager in Bridgewater, NJ—lead North America operations support and manage customer experience for luxury eyewear.
Role & Responsibilities
- Oversee day-to-day operations of Sales Support teams, including coaching, training, motivating, and developing staff to perform within company expectations
- Manage Sales Support workflows including prioritizing, scheduling, and task assignment in accordance with business needs
- Identify and implement initiatives that improve Commercial Support Satisfaction while supporting organizational goals
- Partner with the Commercial team to ensure seamless execution and support of all Commercial initiatives including discount structures, promotions through SFA and B2B platforms
- Serve as primary escalation point of contact for the commercial team
- Maintain Sales Support activities while elevating Operational Excellence internally and externally
- Motivate and provide resources to Sales Support team to meet and exceed all Operational KPIs
- Provide monthly Business Reviews and STARS Program updates to the Senior Director of Customer Operations
- Review, assess, improve, and develop Sales Support processes and procedures in alignment with company policy and annual priorities
- Spearhead and support Brand Ambassador on-boarding and operational employee Master Data setup
- Ensure Sales Support Specialist and Coordinator training guides and Standard Operating Procedures (SOPs) are maintained and current
- Focus on MED (Master Event Documentation) handling and ensure SOPs are maintained in alignment with commercial, logistics, and headquarters teams
- Ensure Sales Support dedicated scripts are updated and proactively shared with the team
- Support sales events with Rules of Engagement implementation and Order Collection support
- Support and manage Special Projects and Pre-Order Communications for Order Support
Qualifications
- Proven experience leading, developing, and managing a team
- 6+ years of work experience in Sales Support or Customer Service environments
- Experience with SAP and Microsoft Dynamics implementation and/or use
- In-depth knowledge of Operational Excellence principles and practices
- Demonstrated proficiency with Office Suite (Excel, PowerPoint, Word)
Skills
Experience
6+ years in Sales Support, Customer Service, or related operations management roles demonstrating team leadership, operational process management, and cross-functional collaboration with commercial organizations.
Education
High school diploma or equivalent; Bachelor's degree in Business Administration, Operations Management, or related field preferred.
Workplace
The successful candidate will be located in Bridgewater, New Jersey, USA, with easy access to New York.
Compensation
The base compensation for this position ranges from USD 75,000 to USD 85,000 per annum.
Benefits
Health insurance coverage, Flexible Spending Accounts, Employee wellness program, Short Term and Long-Term Disability, Life and Disability insurance, 401(k) retirement savings plan with company match, Paid Paternity and Maternity Leave, Paid Holidays, Paid Sick Time and Vacation, Paid Bereavement, Employee Assistance Program, Product Discounts.
Culture
Kering Eyewear offers a dynamic, international workplace where entrepreneurial spirit, design excellence, and a deep understanding of luxury come together. As part of the Kering Group, it fosters collaboration, innovation, and responsible growth, empowering teams to shape distinctive eyewear experiences for some of the world’s most prestigious brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering Eyewear, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Commercial Support Manager», «Operations Support Manager», «Customer Operations Manager», «Sales Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.