Kering Eyewear IT Digital Support Intern
Kering Eyewear in Milan seeks an IT Digital Support Intern to provide first‑line IT and digital assistance across corporate and retail teams.
Overview
Kering Eyewear is the eyewear division within the Kering group, developing and distributing premium frames for luxury maisons and partner brands. As part of a global luxury conglomerate, the organisation combines design-led creativity with international operational scale and invests in digital capabilities to support retail, wholesale and corporate functions.
Role & Responsibilities
- Provide first‑line IT and digital support to internal users across corporate and retail functions, diagnosing and resolving hardware, software and connectivity issues.
- Log, prioritise and follow up support requests via the helpdesk system and escalate complex incidents to senior IT specialists or external vendors.
- Maintain and configure end‑user devices (laptops, tablets, mobile phones) and assist with account provisioning, access management and password resets.
- Support digital tool administration (productivity suites, collaboration platforms and point‑of‑sale related applications) and assist with user training and documentation.
- Participate in IT projects and rollouts, performing testing, deployment support and post‑implementation troubleshooting.
- Contribute to asset inventory, licensing records and basic network checks to ensure continuity of digital services.
Qualifications
- Current enrolment in a Bachelor’s or Master’s programme in Computer Science, Information Technology, Engineering or a related discipline.
- Practical experience from prior internships, part‑time IT roles or academic projects in helpdesk, device administration or basic networking.
- Familiarity with Windows and macOS environments and common productivity suites (e.g., Microsoft Office 365).
- Good interpersonal and verbal communication skills; ability to translate technical issues for non‑technical colleagues.
- Analytical problem‑solving skills, attention to detail and a proactive, service‑oriented attitude.
- Right to work in Italy and availability to be based in Milan for the duration of the internship.
Skills
Experience
Internship level: some prior practical exposure through internships, university projects or part‑time roles in IT support is preferred but not mandatory. The role is designed for a candidate seeking hands‑on experience in digital operations and service desk activities.
Education
Enrolled in a relevant undergraduate or graduate programme (Computer Science, Information Technology, Engineering, or equivalent).
Workplace
The role is situated in Milan, Lombardy, Italy. There are currently 541 open positions in Milan on Cerulean, with 11 added recently. Within Lombardy, Cerulean currently features 564 open roles, including 11 recent additions. Across Italy, Cerulean lists 1.295 open roles — 27 of them newly added.
Culture
Kering Eyewear operates at the intersection of luxury and innovation within the Kering group, combining creative craftsmanship with modern digital capabilities. The workplace values collaboration, cross‑disciplinary learning and sustainability, offering exposure to international teams and a fast‑paced luxury retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.