Kering Eyewear French Speaking Customer Service Ambassador

Location
Employment Full-time
Seniority Entry-Level
Posted Dec 3, 2025
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Join Kering Eyewear in Bridgewater, NJ as a French Speaking Customer Service Ambassador. Enhance your career in luxury fashion with a global leader.

Overview

Kering Eyewear, a distinguished entity within the global luxury conglomerate Kering, stands as a pivotal force in the luxury eyewear sector. Renowned for its innovative design, development, manufacturing, and distribution of premium eyewear, Kering Eyewear boasts a portfolio that includes illustrious brands such as Gucci, Cartier, Saint Laurent, Bottega Veneta, and Balenciaga, among others. The company is committed to sustainability and excellence, offering a dynamic environment that fosters creativity and growth.

Role & Responsibilities

  • Manage customer master data to ensure accuracy, completeness, and integrity.
  • Oversee order flow from acquisition to entry, ensuring compliance with trade terms.
  • Coordinate delivery logistics, acting as the primary contact for queries or issues.
  • Maintain backorder records to ensure accuracy and timeliness.
  • Handle goods returns in accordance with trade agreements.
  • Serve as the primary contact for customer inquiries regarding commercial, logistics, and product claims.
  • Support sales events through active participation in preparation and execution.
  • Generate sales and customer-related reports for the benefit of the sales team and customers.
  • Implement and enhance customer service procedures, processes, and systems.
  • Participate in ad hoc sales-related activities and projects.

Qualifications

  • 2 years of experience in a B2B customer service environment preferred
  • Proven experience in customer-facing roles
  • Sales experience in a controlled environment is advantageous
  • Experience with SAP implementation is beneficial
  • Fluency in French and English

Skills

Proficient business knowledge of order-to-cash flows Understanding of Incoterms and customs regulations Proficiency in Microsoft Office (Excel, PowerPoint, Word) Strong teamwork capabilities Customer-oriented mindset Problem-solving skills Negotiation skills Results-focused Self-motivation Passion and enthusiasm Curiosity and innovation Clear and open communication Trustworthiness

Experience

A minimum of 2 years in a B2B customer service environment is preferred, with proven customer-facing experience and familiarity with sales processes.

Workplace

The successful candidate will be located in Bridgewater, New Jersey, USA, with easy access to New York City. 10 luxury roles are listed in Bridgewater on Cerulean. Across the New Jersey region, Cerulean lists 116 open positions — 4 listed in the past two days. Cerulean currently advertises 2.262 open roles in USA, including 71 added in the last 48 hours.

Compensation

Salary range of $23-25 per hour.

Benefits

The role offers opportunities for professional growth within a global luxury group committed to talent development and internal mobility.

Culture

Kering Eyewear fosters a stimulating and fulfilling workplace environment that promotes leadership and personal growth. The company values diversity in all its forms, encouraging a culture of inclusivity and adaptability to a changing world.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.