Kering Eyewear Customer Service Intern
- Employment
- Internship
- Seniority
- Intern
- Posted
- Mar 13, 2026
About Kering Eyewear
Kering Eyewear is the global specialist in luxury and high‑end eyewear, operating as the eyewear division within the Kering group. The business designs, develops, manufactures and distributes premium frames and sunglasses for a portfolio of luxury and sport/lifestyle maisons. As an employer, the organisation offers an international, design‑driven environment that values craftsmanship, brand stewardship and sustainability.
Kering Eyewear in Shanghai seeks a Customer Service Intern to support order consolidation, returns and invoicing for the China customer service team.
Role & Responsibilities
- Report to the Customer Service Manager and support the daily operations of the China customer service team.
- Consolidate and maintain sales order records and related reporting.
- Compile merchandising/fixture order summaries (non‑R+ orders) and follow up with stakeholders.
- Process and administrate commercial returns and coordinate return logistics.
- Issue and track billing/invoice notifications in collaboration with finance.
- Coordinate dispatches from designated distribution points and liaise with logistics partners.
- Organise and maintain customer and operational documentation; ensure accurate filing and data integrity.
- Proactively identify process improvements and support implementation initiatives to increase efficiency.
Qualifications
- College diploma or above.
- Proficiency in Microsoft Office; strong Excel skills preferred.
- Demonstrable ownership, strong execution orientation and a proactive problem‑solving attitude.
- High attention to detail and ability to manage multiple administrative tasks with accuracy.
Skills
Experience
Internship/entry level. No prior professional experience required; candidates with internship experience or up to one year in customer service, order management, or operations will be advantaged.
Education
College diploma or above.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Kering Eyewear operates within an innovative, brand‑centric environment shaped by the wider Kering group's emphasis on creativity, sustainability and responsible luxury. The workplace is international and collaborative, encouraging employees to contribute ideas and develop operational excellence across commercial and product cycles.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering Eyewear, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Intern», «Customer Care Intern», «After‑Sales Intern», «Client Operations Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.