Kering Eyewear Customer Service Consultant

About Kering Eyewear

Kering Eyewear is the specialist eyewear division of Kering, created to bring design excellence, brand stewardship, and commercial agility to some of the world’s most desirable luxury houses. As an employer, the company offers a dynamic, international environment where craftsmanship, innovation, and a deep respect for brand identity converge. Its teams collaborate across design, product development, supply chain, marketing, and sales, supporting iconic maisons with precision and creativity. Kering Eyewear values entrepreneurial spirit, diversity, and responsible business practices, providing employees with the opportunity to shape a fast-growing luxury category within a global group committed to sustainability and long-term excellence.

LINDBERG is seeking a Customer Service Consultant to manage customer orders, inquiries, complaints, and CRM cases while supporting its customer network across European markets in a B2B environment. The role is based in Aarhus, Denmark, and collaborates with Sales teams, internal stakeholders, and the Italian Customer Service Hub.

Role & Responsibilities

• Manage the end-to-end order flow in line with agreed trade terms.
• Handle customer inquiries by phone, email, and digital channels.
• Support customers with technical information and order-related queries.
• Resolve customer complaints professionally and efficiently.
• Monitor and follow up proactively on customer requests and open CRM cases.
• Track relevant information accurately across systems in accordance with internal procedures.
• Provide product knowledge and brand storytelling to customers as needed.
• Collaborate with Sales teams and internal stakeholders.
• Identify and escalate priority issues as needed.
• Proactively improve service and identify business opportunities.

Qualifications

• Fluency in French and English is mandatory.
• Proficiency in at least one additional European language is a strong advantage, such as Italian, Danish, Portuguese, or German.
• Customer service experience in a B2B environment is preferred.
• Strong written and verbal communication skills.
• Customer-oriented, with a positive, service-minded attitude.
• Structured and adaptable, with the ability to prioritize effectively in a fast-paced environment.
• Collaborative and proactive, with a solution-oriented mindset.
• Comfort working with ERP and CRM systems; SAP, Dynamics, or similar is an advantage.
• An interest in or passion for design, luxury, or eyewear is an advantage.

Skills

Experience

Customer service experience in a B2B environment is preferred.

Workplace

Culture

Kering Eyewear offers a dynamic, international workplace where entrepreneurial spirit, design excellence, and a deep understanding of luxury come together. As part of the Kering Group, it fosters collaboration, innovation, and responsible growth, empowering teams to shape distinctive eyewear experiences for some of the world’s most prestigious brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.