Kering Eyewear Customer Service Ambassador (French-speaking)
- Location
- Seniority
- Entry-Level
- Compensation
- $20–25/hour
- Posted
- Mar 18, 2026
About Kering Eyewear
Kering Eyewear is the eyewear division within the Kering luxury group, designing, manufacturing and distributing premium eyewear for an established portfolio of global fashion and luxury maisons. As part of Kering, the business emphasizes creativity, craftsmanship, sustainability and cross-brand collaboration, offering professional development within an international luxury environment.
Kering Eyewear seeks a French-speaking Customer Service Ambassador in Bridgewater, NJ — manage order-to-cash and client queries. Pay $20–$25/hr.
Role & Responsibilities
- Manage end-to-end order-to-cash processes for an allocated B2B customer portfolio, ensuring timely and accurate execution.
- Maintain customer master data with accuracy, completeness and data integrity.
- Process orders from receipt to entry in compliance with agreed trade terms and sales policies.
- Coordinate delivery flow by liaising with planning, logistics and customers; act as first point of contact for order, delivery or logistics queries.
- Manage backorders and returns in line with contractual trade terms to preserve stock and customer satisfaction.
- Serve as customer-facing escalation point for commercial, logistics and product claims.
- Support sales initiatives (campaigns, brand/product presentations, onsite training and customer visits) through preparation and execution.
- Produce sales- and customer-related reporting to support sales teams and customers.
- Contribute to implementation and continuous improvement of customer service procedures, processes and systems.
- Participate in ad hoc sales-related projects and cross-functional activities.
Qualifications
- Fluent in French and English (oral and written).
- Minimum 1 year of experience in a B2B customer service or client-facing role preferred.
- Working business knowledge of order-to-cash processes, Incoterms and customs rules.
- Experience in sales or within a controlled commercial environment is an advantage.
- Exposure to SAP implementation projects is an advantage.
- Proficiency with Microsoft Office (Excel, Power Point, Word).
- Strong problem-solving, negotiation and results orientation; clear and open communicator and team player.
Skills
Experience
Preferably at least 1 year in a B2B customer service environment with demonstrable customer-facing experience; sales exposure and experience with SAP implementations are advantageous.
Education
High school diploma or equivalent required; associate's or bachelor's degree in Business, Supply Chain, Logistics or a related field preferred.
Workplace
The successful candidate will be located in Bridgewater, New Jersey, USA, with easy access to New York.
Compensation
The base compensation for this position ranges from USD 20 to USD 25 per hour.
Benefits
Talent development and internal mobility opportunities.
Culture
Kering Eyewear operates within the broader Kering luxury group, fostering creativity, craftsmanship and sustainability while encouraging cross-brand collaboration. The workplace emphasizes talent development, internal mobility and diversity as drivers of innovation and professional growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering Eyewear, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative — French», «B2B Client Services Ambassador», «Order-to-Cash Specialist», «Client Relations Coordinator», «Customer Success Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.