Kering Eyewear Customer Service Ambassador - French Speaker

Location
Employment Full-time
Seniority Entry-Level
Posted Nov 18, 2025
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Join Kering Eyewear in Bridgewater, NJ, as a Customer Service Ambassador - French Speaker. Be part of a global luxury leader offering growth opportunities.

Overview

Kering Eyewear, a distinguished subsidiary of the global luxury conglomerate Kering, stands as a preeminent leader in the luxury and high-end eyewear sector. The company excels in designing, developing, manufacturing, and marketing an exclusive array of frames and sunglasses, catering to both luxury and sport & lifestyle segments. Kering Eyewear empowers its brands to transcend boundaries, fostering innovation and artistic expression within the eyewear industry while maintaining a commitment to sustainability.

Role & Responsibilities

  • Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information.
  • Oversee order flow from acquisition to entry, adhering to agreed trade terms.
  • Coordinate delivery flow by liaising with planning, logistics, and customers, serving as the primary contact for queries or issues.
  • Ensure backorders are managed efficiently, maintaining a clean sheet.
  • Handle goods returns in compliance with trade terms.
  • Act as the initial point of contact for customers regarding commercial, logistics, and product claims.
  • Support sales events such as campaigns, brand/product presentations, and customer training through active participation.
  • Issue sales/customer-related reports for the benefit of the sales team and customers.
  • Implement and enhance customer service-related procedures, processes, and systems.
  • Participate in ad hoc sales-related activities and projects.

Qualifications

  • 1 year of experience in a B2B customer service environment preferred.
  • Proven customer-facing experience.
  • Sales experience within a controlled environment is advantageous.
  • Experience with SAP implementation is advantageous.

Skills

Fluent in French and English. Good business knowledge of order-to-cash flows. Working knowledge of Incoterms and customs rules. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Strong problem-solving skills. Excellent negotiation abilities. Results-focused and self-motivated. Team player with a customer-oriented approach. Clear and open communication skills. Trustworthy and reliable.

Experience

A minimum of one year of experience in a B2B customer service environment is preferred, with proven customer-facing experience and familiarity with sales processes.

Workplace

This position is based in Bridgewater, New Jersey, USA, within easy reach of New York City. Cerulean lists 10 open roles in Bridgewater. The broader New Jersey area accounts for 116 active listings on Cerulean, 4 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.

Compensation

Salary Range: $24-26 per hour.

Benefits

Kering offers a stimulating and fulfilling workplace environment with endless possibilities for learning and growth, emphasizing talent development and internal mobility.

Culture

Kering is committed to fostering a diverse workforce, valuing diversity in all its forms, and promoting an inclusive workplace. The company encourages leadership skills and supports employees in reaching their full potential.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.