Kering Eyewear Customer Service Ambassador
- Location
- BridgewaterNew JerseyUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $22–24/hour
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Eyewear & Vision Care
- Posted
- Jun 10, 2026
About Kering Eyewear
Kering Eyewear is the specialist eyewear division of Kering, created to bring design excellence, brand stewardship, and commercial agility to some of the world’s most desirable luxury houses. As an employer, the company offers a dynamic, international environment where craftsmanship, innovation, and a deep respect for brand identity converge. Its teams collaborate across design, product development, supply chain, marketing, and sales, supporting iconic maisons with precision and creativity. Kering Eyewear values entrepreneurial spirit, diversity, and responsible business practices, providing employees with the opportunity to shape a fast-growing luxury category within a global group committed to sustainability and long-term excellence.
Kering Eyewear seeks Customer Service Ambassador in Bridgewater, NJ. Manage B2B order-to-cash flows, customer relations, and sales support. Hourly $22–$24.
Role & Responsibilities
- Manage customer master data to ensure timely maintenance, accuracy, completeness, and integrity of all information
- Oversee order flow from acquisition through entry, maintaining compliance with agreed trade terms
- Coordinate delivery operations by liaising with planning, logistics, and customer teams; serve as first point of contact for queries and issues
- Manage backorders to maintain a clean order status sheet
- Process goods returns in compliance with established trade terms
- Act as primary point of contact for customer commercial, logistics, and product claims
- Support sales events including campaigns, product presentations, onsite training, and customer visits through both organizational preparation and execution
- Generate sales and customer-related reporting for internal sales teams and external customers
- Implement and enhance customer service procedures, processes, and systems
- Participate in ad hoc sales-related activities and projects as needed
Qualifications
- Minimum 2 years of B2B customer service experience
- Proven customer-facing experience in a commercial environment
- Strong knowledge of order-to-cash workflows
- Working knowledge of Incoterms and customs regulations
- Familiarity with sales principles and methods
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
- SAP experience preferred
- Experience in a controlled sales environment advantageous
Skills
Experience
2 years of work experience in a B2B customer service environment preferred. Proven customer-facing experience required. Sales experience within a controlled environment and SAP implementation experience are advantageous.
Workplace
The role is situated in Bridgewater, New Jersey, USA — conveniently close to Newark.
Compensation
The base compensation for this position ranges from USD 22 to USD 24 per hour.
Culture
Kering Eyewear offers a dynamic, international workplace where entrepreneurial spirit, design excellence, and a deep understanding of luxury come together. As part of the Kering Group, it fosters collaboration, innovation, and responsible growth, empowering teams to shape distinctive eyewear experiences for some of the world’s most prestigious brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering Eyewear, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Specialist», «B2B Customer Advisor», «Order Management Associate», «Client Support Coordinator», «Sales Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.