Kering Eyewear Customer Operations Process Development Specialist

Location
Employment Full-time
Seniority Mid-Level
Posted Dec 18, 2025
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Join Kering Eyewear in Hong Kong as a Customer Operations Process Development Specialist. Be part of a global luxury group offering growth and development opportunities.

Overview

Kering Eyewear, a distinguished division of the global luxury conglomerate Kering, stands as a pivotal force in the luxury eyewear market. Renowned for its innovative design, development, manufacturing, and distribution of high-quality eyewear, Kering Eyewear collaborates with a portfolio of iconic brands including Gucci, Cartier, Saint Laurent, and many others. The company is committed to sustainability and excellence, continually redefining the standards of luxury eyewear.

Role & Responsibilities

  • Support induction and training for new employees and new business/system procedures.
  • Assist in requirement collection and analysis for new business/system process mapping.
  • Monitor and support Customer Service operation process development projects.
  • Address and report system issues.
  • Facilitate and manage communication with the APAC Customer Service Operation team regarding processes and procedures.
  • Create internal documentation for the Customer Service Operation team.
  • Assist in meeting management, including scheduling, taking minutes, and following up on action items.
  • Provide regional support for inquiries related to customer service operation processes.

Qualifications

  • Experience in customer operations, systems development, or IT.
  • Experience with process documentation and activity coordination.
  • Experience working with multiple countries and cross-functional teams.

Skills

Ability to work in a fast-paced environment with multiple tasks and competing priorities. Proficiency in SAP and Dynamics is advantageous. Strong problem-solving and negotiation skills. Customer-oriented mindset. Excellent communication skills. Self-motivated with a focus on results. Passion for innovation and continuous improvement.

Experience

Proven experience in customer operations, systems development, or IT, particularly in a cross-functional and multi-country environment.

Workplace

This position is based in Hong Kong, Hong Kong, China, within easy reach of Hong Kong. Cerulean lists 251 open roles in Hong Kong, including 5 posted recently. The broader Hong Kong area accounts for 256 active listings on Cerulean, 5 of which are new. In China as a whole, Cerulean currently features 1.776 open positions, with 33 posted this week.

Benefits

Kering Eyewear offers a dynamic work environment with opportunities for professional growth and development within a global luxury group. The company promotes internal mobility and leadership skills, fostering a stimulating and fulfilling workplace.

Culture

Kering Eyewear is committed to creating a diverse and inclusive workforce. The company values diversity in all its forms and believes it enriches the workplace, fostering talent expression and adaptability in a changing world. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.