Kering Eyewear Customer Consultant
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Eyewear & Vision Care
- Posted
- Aug 25, 2026
About Kering Eyewear
Kering Eyewear is the specialist eyewear division of Kering, created to bring design excellence, brand stewardship, and commercial agility to some of the world’s most desirable luxury houses. As an employer, the company offers a dynamic, international environment where craftsmanship, innovation, and a deep respect for brand identity converge. Its teams collaborate across design, product development, supply chain, marketing, and sales, supporting iconic maisons with precision and creativity. Kering Eyewear values entrepreneurial spirit, diversity, and responsible business practices, providing employees with the opportunity to shape a fast-growing luxury category within a global group committed to sustainability and long-term excellence.
Kering Eyewear seeks a Customer Consultant in Aarhus, Denmark to manage B2B customer relationships across European markets.
Role & Responsibilities
- Manage the end-to-end order flow in line with agreed trade terms
- Handle customer inquiries via phone, email, and digital channels with professionalism and efficiency
- Support customers with technical information and order-related queries
- Manage and resolve customer complaints in a professional and efficient manner
- Proactively monitor and follow up on customer requests and open CRM cases
- Ensure accurate tracking of relevant information across all systems in line with internal procedures
- Provide product knowledge and brand storytelling to customers as needed
- Collaborate with Sales teams and internal stakeholders to strengthen customer relationships
- Identify and escalate priority issues to appropriate departments
- Identify business opportunities and take a proactive approach to improve service delivery
Qualifications
- Fluency in Spanish and English (both mandatory)
- Proficiency in at least one additional European language (Italian, French, Portuguese, or German preferred)
- Strong written and verbal communication skills
- Customer-oriented mindset with a positive, service-minded attitude
- Structured and adaptable approach to task prioritization in a fast-paced environment
- Team player with a proactive, solution-oriented mindset
- Familiarity with ERP and CRM systems (SAP, Dynamics, or similar)
Skills
Experience
Experience in customer service within a B2B environment is preferred; background in luxury goods, eyewear, or fashion is advantageous.
Education
Not specified; secondary education or equivalent expected as minimum.
Workplace
This position is based in Aarhus, Jutland, Denmark.
Culture
Kering Eyewear offers a dynamic, international workplace where entrepreneurial spirit, design excellence, and a deep understanding of luxury come together. As part of the Kering Group, it fosters collaboration, innovation, and responsible growth, empowering teams to shape distinctive eyewear experiences for some of the world’s most prestigious brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering Eyewear, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «B2B Customer Service Representative», «Customer Relations Specialist», «Account Services Coordinator», «Customer Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.