Kering Ecommerce Operations Back Office Support
- Employment
- Seasonal
- Seniority
- Junior
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About Kering
Kering is a leading global luxury group that houses a portfolio of celebrated maisons including Gucci, Saint Laurent, Bottega Veneta and others. Renowned for marrying creativity with operational excellence, Kering operates across fashion, leather goods, jewelry and eyewear and places emphasis on sustainability, artistic heritage and talent development within a group structure.
Kering — Ecommerce Operations Back Office Support in Novara (Trecate). Seasonal role supporting 3PL coordination, customer care and returns.
Role & Responsibilities
- Manage daily requests from Brand Customer Care related to order status, VIP enquiries, transport, returns, customs issues, claims and operational topics.
- Track and report the evolution of requests, providing regular status updates to brand customer care and internal stakeholders.
- Monitor transportation and warehousing activities and proactively alert customer service of issues that could impact clients.
- Coordinate third‑party logistics (3PL) operators and carriers to ensure agreed service levels for final customers.
- Support the management of shipments to and from final customers and local hubs, including investigations and returns processing.
- Escalate issues to the Coordinator when required and contribute to the resolution of transport and delivery problems.
Qualifications
- Minimum 1 year of professional experience in customer service, ecommerce operations or within a transport/logistics company.
- Fluent in Italian and English, both written and spoken.
- Good command of Microsoft Excel.
- Knowledge of export documentation and customs procedures is a plus.
- Customer‑oriented, solution‑driven and able to work collaboratively with carriers, warehouses and brand teams.
Skills
Experience
At least one year of relevant experience in customer service, ecommerce operations or within a transportation/logistics environment; experience liaising with carriers, warehouses and 3PL providers is desirable.
Education
High‑school diploma or equivalent; a degree or vocational qualification in logistics, supply chain, business or languages is advantageous but not mandatory.
Workplace
The role is situated in Novara, Piedmont, Italy — conveniently close to Milan.
Benefits
Internal mobility and talent development opportunities; commitment to diversity and inclusion.
Culture
Kering cultivates a creative, performance‑oriented workplace that prioritizes talent development and internal mobility. The group champions diversity and inclusion and encourages cross‑functional collaboration across its maisons while promoting sustainable and responsible business practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Ecommerce Back‑Office Coordinator», «Ecommerce Operations Coordinator», «Supply Chain & Ecommerce Support Specialist», «Logistics Operations Support – Ecommerce», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.