Kering Digital Workplace Assistant

About Kering

Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.

Kering is recruiting a Digital Workplace Assistant intern in Paris to support users and improve internal communication tools, including Copilot Studio and Viva Engage. The intern will coordinate incidents, develop user guidance, support adoption and track operational KPIs while working with Project Managers and teams across an international environment.

Role & Responsibilities

• Provide first-level support for users of internal communication applications, handling, qualifying and tracking requests and tickets.
• Coordinate incident resolution with internal teams and vendors, including Microsoft Support, and help track escalations.
• Create and update educational and user-support content, including FAQs, guides, communications and information materials, to promote best practices and support adoption of Copilot Studio and Viva Engage.
• Support business teams in using Viva Engage and Copilot Studio, helping them make full use of the platforms’ features and associated best practices.
• Monitor activity and collect and analyse KPIs for Copilot Studio and Viva Engage, including engagement, adoption, ticket volumes, processing times and ticket categories; formalise findings in presentations and dashboards.
• Serve as a daily point of contact for users, directing them to appropriate resources, following up on requests and coordinating stakeholders.
• Help the team monitor activity and communicate progress through simple indicators, regular reviews and follow-up meetings.
• Contribute to operational support and continuous improvement of internal communication tools and applications in collaboration with Project Managers and relevant teams.

Qualifications

• Organised and comfortable working in an international environment.
• Interested in employee experience, user support, artificial intelligence and digital communication.

Skills

Workplace

Culture

Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.