Kering Digital Operations Payment and Fraud Project Manager
About Kering
Kering is a prestigious global luxury group renowned for its portfolio of iconic brands including Gucci, Saint Laurent, and Balenciaga. As part of a family-led conglomerate, Kering is committed to fostering creativity and innovation within its Houses, which span couture, leather goods, jewelry, and more. The group emphasizes sustainability and cultural excellence, making it a distinguished leader in the luxury industry.
Join Kering in Paris as a Digital Operations Payment and Fraud Project Manager. Enhance global anti-fraud strategies in a luxury environment.
Role & Responsibilities
- Define, lead, and enhance the global anti-fraud strategy.
- Manage and optimize tools for analyzing customer behaviors and configuring detection rules.
- Coordinate the global community of anti-fraud experts within Customer Service teams.
- Gather local needs, support training, and escalate enhancement requests to project teams.
- Propose and implement improvements to meet the needs of Kering's Maisons.
- Maintain market intelligence on emerging fraud threats and solutions.
- Act as a business partner for tech teams in anti-fraud project design and deployment.
- Oversee chargebacks, analyze causes, and recommend corrective actions.
- Design, automate, and analyze reporting dashboards for fraud and payment performance.
- Ensure the accuracy and interpretation of KPIs across stakeholders.
Qualifications
- Master’s degree or equivalent.
- 4–5 years of experience, including e-commerce fraud experience.
- Proficiency with anti-fraud tools and detection rule configuration.
- Strong analytical skills and ability to propose KPI-driven enhancements.
- Interest in e-commerce and luxury customer experience.
- Strong communication skills for diverse audiences.
- Autonomous and proactive with a problem-solving mindset.
- Fluent in English.
Skills
Experience
4–5 years of professional experience, including e-commerce fraud management.
Education
Master’s degree or equivalent.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Kering fosters an inclusive culture that values diverse voices, which is essential for creativity and innovation. The company is committed to providing equal opportunities and encourages a workplace where individuals can thrive and contribute to a dynamic environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Payment and Fraud Manager», «Fraud Prevention Project Manager», «E-commerce Fraud Strategy Manager», «Payment Operations Manager», «Anti-Fraud Strategy Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.