Kering Clienteling and Client Engagement Intern

About Kering

Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.

Role & Responsibilities

• Support the development of Group-wide clienteling frameworks, methodologies, and recommendations.
• Benchmark luxury and premium brands on client engagement and appointment-selling practices.
• Identify and document best practices across Kering Houses in client recruitment, retention, client upgrades, VIC engagement, and remote selling.
• Prepare presentations and executive materials for C-level executives and House top management.
• Support analysis of clienteling KPIs and performance metrics across Houses.
• Assist in creating dashboards and reporting materials.
• Consolidate insights and identify trends, opportunities, and areas for improvement.
• Coordinate clienteling projects involving multiple Houses and Group functions.
• Prepare workshops, meetings, and steering committees.
• Track project milestones, actions, and deliverables.
• Facilitate knowledge sharing and collaboration between Houses.
• Assist in designing and documenting client engagement initiatives across physical and digital channels.
• Research emerging clienteling trends, AI-enabled client engagement, luxury client expectations, and innovative retail practices.
• Contribute to initiatives related to personalization, client segmentation, appointment selling, and experiential client engagement.

Qualifications

• Currently enrolled in a Master's degree program at a business school, engineering school, or university, specializing in Marketing, Strategy, Luxury Management, Data Analytics, or a related field.
• Strong interest in luxury retail, client engagement, CRM, and customer strategy.
• Excellent analytical and problem-solving skills.
• Comfortable working with data and synthesizing complex information.
• Strong PowerPoint and Excel skills.
• Excellent written and verbal communication skills in English.
• Ability to work in an international and multicultural environment.
• Organized, detail-oriented, and proactive.
• First experience in consulting, luxury, retail, CRM, marketing, or strategy is a plus.

Skills

Experience

First experience in consulting, luxury, retail, CRM, marketing, or strategy is a plus.

Education

Currently enrolled in a Master's degree program at a business school, engineering school, or university, specializing in Marketing, Strategy, Luxury Management, Data Analytics, or a related field.

Culture

Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.