Kering Client Services E‑Commerce Assistant
- Location
- Employment
- Internship
- Seniority
- Intern
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 28, 2026
About Kering
Kering is a global, family‑led luxury group that houses several couture and ready‑to‑wear Maisons, leather‑goods, jewelry, eyewear and beauty houses. The Group is widely recognised for its creative heritage and places sustainability, craftsmanship and cultural engagement at the core of its strategy. Kering offers an international, multi‑brand environment with cross‑Maison collaboration and strong emphasis on digital transformation.
Kering — Client Services E‑Commerce Assistant (12‑month apprenticeship) in Paris. Assist e‑commerce client services and content updates across Kering Maisons.
Role & Responsibilities
- Support the Global Group Chat & Socials Project Manager on e‑commerce client services projects and day‑to‑day ‘run’ activities.
- Track and follow up enhancement requests and contribution tickets; contribute to continuous improvement of client service processes.
- Define and draft user stories and business requirements to translate client service needs into actionable specifications.
- Coordinate front‑office contributions for client services and manage update requests for Service Client pages across Group brands.
- Perform direct, manual content contributions on the e‑commerce sites of Balenciaga, Bottega Veneta, Saint Laurent and McQueen using Salesforce and Contentful.
- Prepare and configure websites for Employee Sales events across the designated brands.
- Coordinate transversally with brand teams, the e‑commerce department and client services; produce presentations and syntheses for the CLICS team (survey analyses, internal communications, results summaries).
Qualifications
- Enrolled in a Master 2 (final‑year Master's) programme and eligible for a 12‑month apprenticeship starting September 2026.
- Fluent in French and English, both written and spoken.
- Proficiency with Microsoft Excel and PowerPoint and collaborative platforms (JIRA, Confluence, Googledocs).
- Strong interpersonal skills, autonomy, proactivity and ability to manage multiple priorities.
- Rigour, organisational discipline and capacity for concise synthesis.
- Genuine interest in digital solutions; previous experience in luxury or customer relations is advantageous but not mandatory.
Skills
Experience
No specific prior professional experience required; internship/apprenticeship applicants are expected to demonstrate academic relevance and motivation. Prior exposure to luxury brands, e‑commerce operations or customer service environments is a strong plus.
Education
Enrolled in a Master 2 (final‑year Master's) programme.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Kering cultivates a creative, sustainability‑minded workplace that values diversity and cross‑Maison collaboration. Digital and group teams often operate with an entrepreneurial, fast‑paced mindset, providing exposure to international projects and a variety of Maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E‑Commerce Client Services Coordinator», «Digital Client Services Assistant», «E‑Commerce Content Coordinator», «Customer Experience Assistant — E‑Commerce», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.