- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 15, 2026
About Kering
Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.
The Client Advisor supports Kering brands through e-commerce projects, reporting to a team manager within Client Service. The role builds trusted client relationships, delivers personalized multichannel service, coordinates client requests across departments and gathers feedback to improve the client experience.
Role & Responsibilities
- Strengthen relationships with clients and stores.
- Deliver a timely, professional and enriching client experience across phone, email, chat and social media.
- Guide clients through brand values by listening and developing a strong understanding of their needs.
- Build lasting relationships of trust and act as a brand ambassador.
- Provide exceptional, personalized client service by telephone, live chat and email, using a client-centric approach.
- Apply the brands’ e-commerce and retail excellence standards and policies.
- Follow the brands’ tone of voice in all client communications.
- Develop mastery of the brands’ products and DNA.
- Deliver a unique, customized client experience.
- Follow up and liaise with other departments to meet client requests.
- Gather client feedback and requests to support continuous improvement of the client experience and inform the Group’s strategy.
- Understand individual and team KPIs.
Qualifications
- Sensitivity to the luxury sector and enthusiasm for the brands and their products.
- Excellent spoken and written Japanese; business-level English.
- Good general knowledge.
- Resilience under stress.
- Ability to multitask.
- Commercial mindset.
- Team spirit, dynamism, flexibility, autonomy, a positive and friendly attitude, and professionalism.
- Excellent elocution and spoken and written communication skills.
- Strong customer-service and problem-solving orientation, with patience, diplomacy and listening skills.
- Persuasiveness, including the ability to reassure dissatisfied customers and persuade them to retain services or make further purchases.
- Openness to the digital world.
Skills
Culture
Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Advisor», «Customer Experience Advisor», «Client Relations Advisor», «Customer Care Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.