Kering Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 17, 2026
About Kering
Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.
Kering Client Advisor in Mexico City — deliver luxury customer service via phone, email, WhatsApp, and chat across prestigious fashion brands.
Role & Responsibilities
- Deliver personalized customer experiences across multiple channels (phone, email, WhatsApp, live chat) with a luxury-focused, customer-centric approach
- Serve as a brand ambassador for Kering's prestigious fashion houses, promoting product expertise and brand heritage
- Meet individual and team sales targets while maintaining the highest standards of service quality
- Comply with all e-commerce and retail brand policies and guidelines
- Develop and maintain expert knowledge of brand history, products, collections, and seasonal offerings
- Collaborate with other departments to address complex customer requests and ensure seamless resolution
- Collect, analyze, and communicate customer feedback to drive continuous improvement initiatives
- Monitor and understand individual and team key performance indicators (KPIs)
- Participate in clienteling and loyalty programs to build lasting customer relationships
- Demonstrate emotional intelligence to calm and retain dissatisfied customers while maintaining professionalism
Qualifications
- Advanced English proficiency (oral and written)
- Sensitivity toward luxury retail and genuine enthusiasm for high-end brands and products
- Exceptional customer service orientation with strong problem-solving abilities
- Excellent diction and written communication skills
- Proven ability to multitask effectively in a dynamic, fast-paced environment
- Demonstrated commercial and analytical mindset with sales orientation
- Ability to handle difficult situations with patience, diplomacy, and active listening
Skills
Experience
Previous customer service experience in a luxury retail or hospitality environment is preferred. Experience managing customer relationships across multiple communication channels and demonstrating sales achievement is highly valued.
Education
Secondary education or equivalent required; further qualification in hospitality, retail management, or business is advantageous.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
Culture
Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Advisor», «Client Relations Specialist», «Luxury Customer Service Representative», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.