Kering Client Advisor

About Kering

Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.

Role & Responsibilities

• Build and nurture strong relationships with clients, ensuring they feel welcomed, valued, and comfortable across in-store and remote channels
• Deliver exceptional and personalized client experiences that foster long-term relationships, drive repeat business, and reinforce brand loyalty
• Understand each client's needs, preferences, and aspirations to create meaningful connections while consistently exceeding expectations
• Expand and strengthen the client portfolio by acquiring new clients and cultivating existing relationships
• Utilize digital and in-store tools to provide seamless, efficient, and tailored client experiences at every touchpoint
• Gather and leverage client insights throughout the journey to anticipate needs and personalize recommendations and services
• Drive individual and team sales performance by monitoring key performance indicators and maximizing sales opportunities across in-store and remote channels
• Deliver elevated and memorable client experiences through exceptional hospitality, expert product knowledge, refined selling techniques, and luxury service rituals
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Actively promote virtual appointments and remote selling opportunities to expand business potential
• Leverage in-depth knowledge of Kering Brands' heritage, collections, and craftsmanship to engage clients through storytelling and expert product knowledge
• Demonstrate commitment to continuous learning by participating in training programs and staying current on product launches and brand initiatives
• Maintain strong awareness of fashion trends, competitor activities, and market developments to deliver relevant recommendations
• Act as a Kering ambassador by embodying its values, culture, and creativity with passion and professionalism
• Actively participate in day-to-day store operations, including stock management, inventory activities, replenishment, and administrative tasks
• Adhere to company policies, procedures, and compliance standards with focus on operational efficiency and loss prevention
• Process point-of-sale transactions with precision while ensuring client information is captured and maintained accurately
• Support maintenance of excellent visual merchandising standards aligned with visual guidelines
• Ensure optimal product availability on the sales floor through effective stock monitoring and replenishment practices
• Present a professional appearance and adhere to Kering Brands grooming standards and brand expectations

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record in a similar role or customer service setting
• Proven ability to drive and exceed individual and store sales results
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and collaboration amongst colleagues
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience and excellent track record in a similar role or customer service setting, with proven ability to drive and exceed individual and store results while building lasting relationships with customers and colleagues.

Workplace

Culture

Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.