Kering After Sales Specialist
- Location
- SeoulSeoulSouth Korea
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Jun 18, 2026
About Kering
Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.
Kering After Sales Specialist (9-month contract) in Seoul, managing customer service, repairs, and operations across luxury retail brands.
Role & Responsibilities
- Complete comprehensive customer request analysis and ensure prompt feedback to front-end teams following internal procedures and collaborating with all functions involved in the after-sales process
- Work with front office and back office teams to improve performance, enhance productivity, and optimize service lead times for customers
- Process exchanges, returns, refunds, and compensation claims for after-sale items, repairs, defects, and credit notes
- Create system orders for location transfers to move items based on classification or import/export requirements
- Provide accurate documentation and information regarding credit note and local destruction processes
- Collaborate with brand retail teams, store operations, external vendors, and group operations headquarters
- Analyze statistical data to define key performance indicators for front and back office teams and their customer service levels
- Investigate and resolve complex customer problems escalated by front office representatives
- Identify repetitive and critical defective issues and escalate them promptly to improve product quality
- Support stores and regional brand teams using company policies and guidelines
- Improve after-sales front and back office procedures, policies, and standards
- Handle major customer complaints and incidents
- Develop methods to measure and maintain high customer satisfaction levels and identify improvement areas
- Manage quality check processes in the warehouse, clarifying product condition according to defined grades and groups
- Lead warehouse quality control staff to complete daily operations efficiently
- Identify items for recondition and refurbishment to restore them to optimal condition for further use
- Ensure continuous system updates of tickets to guarantee end-to-end after-sales process traceability
- Produce and analyze reports on after-sales activities and key performance indicators for continuous improvement
- Support team members in problem-solving and operational challenges
Qualifications
- Minimum 2 years of experience in after-sales coordination, back-office operations, or logistics within the retail luxury industry
- Excellent time-management skills with ability to prioritize effectively in a fast-paced environment
- Strong practical understanding of repair workflows and operational processes
- Good written and verbal communication skills in English
- Proficiency with Microsoft Office and strong analytical capabilities
- Excellent attention to detail and accuracy
- Self-motivated with ability to motivate and lead team members
- Ability to manage change, drive results, and adapt to evolving business environments
Skills
Experience
Minimum 2 years of professional experience in after-sales coordination, back-office operations, or logistics within the retail luxury goods sector. Demonstrated expertise in repair workflows, operational processes, and customer service management within a luxury retail environment is essential.
Education
No specific educational qualification is explicitly required; however, strong proficiency in computer applications and business operations is expected.
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Coordinator», «After Sales Coordinator», «Retail Operations Specialist», «Client Care Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.