Kering After Sales Front Office Support
- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €26,000/year
- Posted
- Jun 12, 2026
About Kering
Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.
Kering seeks After Sales Front Office Support in Scandicci, Italy. Manage customer service, repairs, and tickets in a dynamic luxury retail environment.
Role & Responsibilities
- Analyze customer requests and provide complete, rapid feedback to Front End teams in line with internal procedures and After Sales functions
- Open, receive, check, and evaluate support tickets from front-end channels, assessing technical issues via photographic documentation or physical inspection
- Estimate repair costs and timelines; route tickets and damaged products to appropriate repair centers or business units
- Manage spare parts ordering and production planning to support repair operations
- Escalate complex requests as required and coordinate resolution with Back Office, Production Business Units, and Repair Centres
- Continuously update ticket information in the system to ensure SLA achievement and complete traceability of the After Sales process
- Ensure strict adherence to brand policies and company business guidelines in all customer interactions
- Close resolved tickets and maintain comprehensive documentation of the After Sales process
Qualifications
- Bachelor's degree
- Proven experience in Customer Service or After Sales operations
- Fluent written and spoken English and Italian
- Proficiency with Microsoft Office suite
- Exceptional communication, persuasion, and presentation capabilities
- Strong problem-solving and analytical skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Meticulous attention to detail and accuracy in documentation and process execution
Skills
Experience
Demonstrated experience in Customer Service or After Sales environments, with proven ability to manage customer requests, coordinate with internal teams, and resolve technical issues effectively.
Education
Bachelor's degree
Workplace
This position is based in Scandicci, Tuscany, Italy, within easy reach of Florence.
Compensation
The base compensation for this position is EUR 26,000 per annum.
Benefits
CCNL Applied (National Collective Labour Agreement for Manufacturing and Leather Industries); annual bonus opportunity according to company internal agreement; additional benefits in accordance with company policies (including company canteen)
Culture
Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kering, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Coordinator - After Sales», «After Sales Operations Support», «Front Office Service Advisor», «Customer Relations Specialist - After Sales», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.