Kering After Sales Front Office Support

Location
Employment Full-time
Seniority Entry-Level
Posted Nov 25, 2025
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Join Kering in Novara, Italy as an After Sales Front Office Support. This role involves managing customer service requests and ensuring exceptional post-sale experiences.

Overview

Kering is a distinguished global luxury conglomerate, renowned for its stewardship of prestigious fashion houses such as Gucci, Saint Laurent, and Balenciaga, among others. As a family-led enterprise, Kering is committed to nurturing creativity and excellence across its diverse portfolio, which spans couture, leather goods, jewelry, eyewear, and beauty. With a workforce of 47,000 individuals, Kering is dedicated to sustainability and cultural enrichment, embodying the ethos that 'Creativity is our Legacy.'

Role & Responsibilities

  • Analyze customer requests and ensure timely feedback in alignment with internal procedures.
  • Open and manage service tickets, ensuring accurate evaluation of technical issues.
  • Estimate repair costs and timelines, and coordinate rerouting of tickets and products.
  • Oversee the order and planning of spare parts.
  • Escalate complex requests as necessary and resolve tickets efficiently.
  • Monitor the After Sales process to ensure SLA compliance and traceability.
  • Ensure adherence to brand policies throughout the After Sales process.

Qualifications

  • Bachelor’s degree required.
  • Experience in Customer Service or After Sales essential.

Skills

Fluency in English and Italian, both written and spoken. Proficiency in MS Office suite. Exceptional communication, persuasion, and presentation skills. Ability to work independently and manage multiple tasks under pressure. Strong attention to detail and accuracy. Proven problem-solving capabilities.

Experience

Candidates should possess prior experience in Customer Service or After Sales roles, demonstrating a strong customer orientation and interest in after-sales services.

Education

Bachelor’s degree required.

Workplace

The role is situated in Novara, Piedmont, Italy. There are currently 30 open positions in Novara on Cerulean. Within Piedmont, Cerulean currently features 79 open roles, including 2 recent additions. Across Italy, Cerulean lists 1.295 open roles — 27 of them newly added.

Benefits

Kering offers a stimulating work environment with opportunities for professional growth and talent development, fostering internal mobility and leadership skills.

Culture

Kering is committed to fostering a diverse and inclusive workplace, embracing differences in gender, age, nationality, culture, and more. The company values diversity as a source of enrichment and adaptability in a changing world.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.