Kering After Sales Front Office Representative

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Location
Employment Full-Time
Seniority Entry-Level
Posted Sep 16, 2025

Join Kering in Novara, Italy as an After Sales Front Office Representative. Contribute to exceptional customer service in a global luxury group.

Overview

Kering is a distinguished global luxury group, renowned for its stewardship of iconic fashion houses such as Gucci, Saint Laurent, and Balenciaga, among others. As a family-led conglomerate, Kering is committed to nurturing creativity and excellence across its diverse portfolio, which spans couture, ready-to-wear, leather goods, jewelry, eyewear, and beauty. The group is dedicated to sustainability and cultural enrichment, employing 47,000 individuals worldwide and generating substantial revenue. Kering offers a dynamic environment where innovation and talent development are paramount.

Role & Responsibilities

  • Analyze customer requests and provide comprehensive feedback in collaboration with After Sales functions.
  • Open, receive, and evaluate tickets, assessing technical issues through photos or physical inspection.
  • Estimate repair costs and timelines, manage spare parts orders, and reroute tickets as necessary.
  • Continuously monitor the After Sales process to ensure adherence to SLAs and process traceability.
  • Ensure the correct application of brand policies throughout all operations.

Qualifications

  • Bachelor’s degree required.
  • Experience in Customer Service or After Sales is essential.

Skills

Fluency in English and Italian, both written and spoken. Proficiency in MS Office applications. Exceptional communication, persuasion, and presentation skills. Ability to work independently and manage multiple tasks in a fast-paced environment. Strong attention to detail and problem-solving capabilities.

Experience

Experience in Customer Service or After Sales is essential.

Education

Bachelor’s degree required.

Workplace

This position is based in Novara, Piedmont, Italy. Cerulean lists 34 open roles in Novara, including 2 posted recently. The broader Piedmont area accounts for 95 active listings on Cerulean, 4 of which are new. In Italy as a whole, Cerulean currently features 1.366 open positions, with 22 posted this week.

Benefits

Kering offers a stimulating work environment with opportunities for growth and talent development, promoting leadership skills and internal mobility.

Culture

Kering fosters a diverse and inclusive workplace, valuing diversity in gender, age, nationality, culture, and more. The company is committed to equal opportunity, encouraging applications from all qualified candidates.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.