Kenzo Store Manager

About Kenzo

Founded in Paris in 1970 by Kenzo Takada, Kenzo is a singular luxury house where Japanese sensibility meets the energy of the French capital. Now part of LVMH, the Maison is renowned for its bold prints, cultural dialogue, and joyful approach to fashion, accessories, and fragrance. As an employer, Kenzo offers a creative, international environment that values curiosity, craftsmanship, and contemporary vision. Its teams contribute to a brand legacy defined by openness, color, and movement, while benefiting from the standards, resources, and global perspective of one of the world’s leading luxury groups.

Kenzo is seeking a Store Manager for its Hisense Plaza boutique in Qingdao to lead sales performance, client development, team management, and store operations. The role is full-time and on-site.

Role & Responsibilities

• Drive store performance in line with the brand’s values and DNA, delivering qualitative client experiences that build loyalty among existing clients.
• Lead the team to achieve business objectives.
• Monitor key performance indicators and sales results daily; set daily targets during morning meetings; develop action plans to achieve monthly and annual targets while strengthening the team’s selling skills; and motivate the team to meet targets.
• Provide headquarters with qualitative and forward-looking feedback on products and visual merchandising.
• Maintain visual merchandising guidelines and presentation standards, model appropriate appearance, and ensure the team represents the brand in line with uniform and grooming guidelines.
• Act as the store’s brand ambassador, build a network in the market, and stay informed about city competitors, new retail openings, upcoming projects, and local and market economic conditions and their potential impact.
• Apply the store operations manual; organize and supervise back-of-house activities, including stock and cash; maintain the store to excellent standards of cleanliness, facilities, and upkeep; and prepare and monitor rolling and annual financial inventories.
• Recruit staff in partnership with Human Resources; onboard new employees, ensure compliance with onboarding procedures, and assess their performance and integration during probation.
• Build team spirit and a culture of performance and initiative; recognize and reward performance, and manage it through ongoing feedback.
• Define capability development plans for each team member and follow up during PCR meetings; discuss employee development plans and implementation with Human Resources; identify potential succession plans within the store; and share knowledge to develop the team’s broader interests in fashion trends, competitors, art, and local exhibitions.
• Develop long-term client relationships through high-quality experiences; improve data collection and accuracy; train and empower the team to build client loyalty and acquire new clients through personalized relationships; identify ways to reactivate dormant clients; and proactively propose events to grow the business and client database.

Qualifications

• Good knowledge of products and materials.
• Good understanding of the brand and a genuine interest in KENZO.
• Strong management and communication skills.
• Computer proficiency, including Windows, word processing, and spreadsheets.
• English is preferred.

Skills

Experience

Over 8 years of experience in luxury fashion retail, including over 3 years in management.

Workplace

Culture

Kenzo fosters a vibrant, multicultural workplace where Parisian sophistication meets bold, playful creative energy inspired by global perspectives. As an employer, it encourages individuality, collaboration, and artistic curiosity, offering teams an environment that values innovation, craftsmanship, and the freedom to challenge conventions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.