Kenzo Department Manager — Women's
Kenzo seeks a Department Manager (Women's) in Paris — lead sales, team development and clienteling at Galeries Lafayette (CDI, full-time).
Overview
Kenzo is a Parisian luxury fashion house celebrated for its vibrant prints and contemporary approach to ready-to-wear and accessories. The brand operates within the global luxury retail network and emphasizes creativity, storytelling and a client-centric retail experience.
Role & Responsibilities
- Report directly to the Store Manager and drive the commercial performance of the women's department to meet sales and profitability targets.
- Analyse sales indicators and customer data to define and implement local action plans (merchandising, product assortment, commercial events).
- Develop and execute clienteling strategies to attract, engage and retain clientele, ensuring an exceptional welcoming and in-store experience throughout the customer journey.
- Lead, develop and retain talent: recruit, evaluate, coach and create personalised development plans for team members to build a high-performing, autonomous retail team.
- Run regular team rituals and performance management (morning briefings, one-to-ones, feedback, coaching) to align the team with the Maison’s qualitative and quantitative ambitions.
- Ensure visual merchandising, store standards, maintenance and housekeeping reflect the brand image and local Store Handbook procedures.
- Act as a brand ambassador: deeply know the Maison’s heritage, storytelling, product information and competitive landscape; adapt communication to each client in both the local language and English.
- Maintain internal networks with head office functions (VM, HR, operations) and external partners (personal shoppers, stylists, conciergeries) to enhance store performance.
- Uphold and propose improvements to store processes and procedures to ensure compliance, efficiency and operational excellence.
Qualifications
- Minimum 5 years' experience in a similar retail management role, preferably within luxury fashion or premium department store environments.
- Proven track record in clienteling and driving sales performance.
- Entrepreneurial mindset with excellent adaptability and problem-solving skills in a fast-changing retail environment.
- Strong verbal and written communication skills and excellent organisational abilities.
- Willingness to champion inclusion — the role is open to candidates with recognized disability status (RQTH).
Skills
Experience
Minimum five years in a comparable retail management position with demonstrable experience in clienteling, team development and achieving sales targets within a luxury or premium retail environment.
Education
Higher education in business, retail management or fashion is preferred but not mandatory; equivalent professional experience will be considered.
Workplace
This position is based in Paris, Île-de-France, France. Cerulean lists 3.316 open roles in Paris, including 67 posted recently. The broader Île-de-France area accounts for 3.727 active listings on Cerulean, 101 of which are new. In France as a whole, Cerulean currently features 4.275 open positions, with 127 posted this week.
Culture
Kenzo fosters a creative, client-focused retail culture rooted in Parisian heritage and contemporary design. The workplace values storytelling, collaborative teamwork and the professional development of store talent, alongside a commitment to inclusion and high service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.