Kenzo Department Manager

About Kenzo

Founded in Paris in 1970 by Kenzo Takada, Kenzo is a singular luxury house where Japanese sensibility meets the energy of the French capital. Now part of LVMH, the Maison is renowned for its bold prints, cultural dialogue, and joyful approach to fashion, accessories, and fragrance. As an employer, Kenzo offers a creative, international environment that values curiosity, craftsmanship, and contemporary vision. Its teams contribute to a brand legacy defined by openness, color, and movement, while benefiting from the standards, resources, and global perspective of one of the world’s leading luxury groups.

Role & Responsibilities

• Achieve revenue and profit objectives for the department while conducting pertinent commercial analysis to implement strategic action plans (visual merchandising, product initiatives, commercial operations)
• Communicate qualitative reporting and feedback to the team and support functions at headquarters
• Attract, engage, and retain clientele by ensuring impeccable customer welcome and comprehensive service throughout the client journey
• Identify, attract, engage, evaluate, and develop team talent; create personalized development plans and foster career progression
• Motivate and challenge the team through morning briefings, individual check-ins, feedback, and coaching aligned with both qualitative and quantitative objectives
• Ensure team autonomy to guarantee business continuity in all circumstances
• Demonstrate mastery of Kenzo's heritage, brand storytelling, and current market positioning
• Cultivate adaptability and flexibility while managing organizational change and complex situations
• Navigate the maison's organizational structure and develop internal networks across functions (visual merchandising, human resources, etc.)
• Embody an entrepreneurial and solution-oriented mindset
• Promote Kenzo's culture internally and externally; ensure store standards reflect brand image (visual merchandising, cleanliness, maintenance)
• Develop deep product and market knowledge (collections, trends, competitors); communicate with fluency in both local language and English
• Master product storytelling and detailed product information (collection, seasonal offerings, composition)
• Cultivate and maintain privileged relationships with personal shoppers, personal stylists, concierge services, and similar partners in the environment
• Master and comply with all procedures outlined in the Store Handbook and local regulations
• Propose procedural improvements to ensure operational efficiency and effectiveness

Qualifications

• Minimum 5 years of experience in a similar role within the retail sector
• Demonstrated entrepreneurial spirit and ability to navigate constantly evolving retail environments
• Proven ability to analyze sales metrics and identify commercial trends and opportunities
• Substantiated experience in clienteling practices
• Strong verbal and written communication skills
• Excellent organizational capabilities
• Fluency in both French and English

Skills

Experience

Minimum 5 years in a comparable retail management position, with demonstrated success in client engagement, team leadership, and driving commercial performance in the luxury fashion sector.

Education

Not specified in source

Workplace

Culture

Kenzo fosters a vibrant, multicultural workplace where Parisian sophistication meets bold, playful creative energy inspired by global perspectives. As an employer, it encourages individuality, collaboration, and artistic curiosity, offering teams an environment that values innovation, craftsmanship, and the freedom to challenge conventions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.