Kenzo Client Development Supervisor

About Kenzo

Founded in Paris in 1970 by Kenzo Takada, Kenzo is a singular luxury house where Japanese sensibility meets the energy of the French capital. Now part of LVMH, the Maison is renowned for its bold prints, cultural dialogue, and joyful approach to fashion, accessories, and fragrance. As an employer, Kenzo offers a creative, international environment that values curiosity, craftsmanship, and contemporary vision. Its teams contribute to a brand legacy defined by openness, color, and movement, while benefiting from the standards, resources, and global perspective of one of the world’s leading luxury groups.

Role & Responsibilities

• Co-lead the development of regional CRM strategy with management and cross-functional teams, owning client acquisition, engagement, retention, and reactivation targets
• Translate global CRM guidelines into localized action plans adapted to market-specific behaviors and commercial opportunities
• Conduct data analysis using CRM dashboards and reporting tools, translating complex metrics into strategic recommendations that drive business performance
• Develop and drive key CRM KPIs including recruitment, conversion, retention rate, repeat purchase, and client lifetime value through coordinated tactical initiatives such as in-store events and client reward programs
• Own the quality and accuracy of the regional client database, collaborating with retail managers and store teams to ensure robust data capture, enrichment, and segmentation
• Collaborate with IT and external vendors to maintain and enhance CRM tools, troubleshoot system usage issues, and provide feedback for continuous improvement
• Ensure full compliance with local data privacy regulations and brand/client data governance standards
• Leverage client behavior analysis to identify key client segments and drive clienteling tools and practices that enable personalized, data-informed interactions
• Partner with retail and training teams to develop training resources that equip Sales Advisors with skills to proactively manage client portfolios and identify key client moments
• Work alongside the Marketing team to design and execute client-centric activations including in-store events, VIP appointments, and gifting programs
• Manage CRM budget strategically with measurable ROI to improve yearly client retention, reactivation rates, and revenue share

Qualifications

• Minimum 3–4 years of experience in CRM roles within luxury fashion or premium retail environments with retail orientation
• Strong analytical mindset with proficiency in CRM systems, clienteling apps, and reporting dashboards such as Salesforce, Power BI, WeCom, or Tableau
• Advanced Excel proficiency including V-lookup and Pivot table functions
• Demonstrated experience in budget planning and management
• Excellent planning and presentation skills
• Fluent English language proficiency

Skills

Experience

Minimum 3–4 years of progressive experience in CRM or client development roles within luxury fashion or premium retail environments, with demonstrated retail orientation and hands-on involvement in customer acquisition and retention strategies.

Education

Not specified

Workplace

Culture

Kenzo fosters a vibrant, multicultural workplace where Parisian sophistication meets bold, playful creative energy inspired by global perspectives. As an employer, it encourages individuality, collaboration, and artistic curiosity, offering teams an environment that values innovation, craftsmanship, and the freedom to challenge conventions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.