Kendo Kendo Brands Supervisor

About Kendo

Kendo is a dynamic beauty brand incubator within the LVMH family, renowned for creating and scaling distinctive names that shape contemporary prestige beauty. Since its founding in 2010, the company has combined entrepreneurial agility with the resources and standards of a global luxury group, fostering brands such as Fenty Beauty, Fenty Skin, Ole Henriksen, and KVD Beauty. As an employer, Kendo offers an inventive, fast-moving environment where creativity, commercial rigor, inclusivity, and digital fluency converge. Its teams are encouraged to challenge convention, build culturally resonant products, and contribute to a portfolio defined by innovation, authenticity, and global ambition.

Role & Responsibilities

• Guide, inspire and motivate a team of full-time and part-time Makeup Artists, including staffing rotation schedules, coaching of sales and artistry skills, and individual sales goal setting
• Demonstrate exceptional product knowledge and service standards; lead the team in creating a flawless customer experience and building a loyal clientele base to drive sales
• Oversee sales goals and payroll investment to achieve financial targets
• Adopt a strategic approach to building and developing the brand business within the store
• Build strong, effective relationships with Sephora management and Kendo stakeholders to drive business results and implement best practices
• Develop and execute a plan to continually refine the team's sales, artistry, and customer service capabilities
• Manage testers, samples, and other non-sellable goods within budget parameters
• Model respect, initiative, enthusiasm, and flexibility at all times, representing the brand professionally and ethically in accordance with Kendo, brand, and Sephora guidelines
• Build effective, positive, and collaborative relationships quickly with team members and store partners
• Maintain excellent personal grooming standards befitting the brand image

Qualifications

• Minimum 3 years of retail experience at supervisory level, managing a beauty or prestige counter account
• Proven track record of strategic business acumen and financial goal achievement
• Demonstrated experience in building and executing clientele development strategies
• Ability to lead, develop, and motivate staff, with strong conflict resolution and problem-solving capabilities
• Strong customer service and communication skills with established clientele management experience
• Excellent organizational and planning skills with forward-thinking approach to business development
• Strong commercial awareness and retail business fundamentals

Skills

Experience

Minimum 3 years of retail supervisory experience within a luxury store environment, with accomplished makeup artistry credentials. Candidates must demonstrate proven ability in managing retail accounts, leading teams, executing clientele strategies, and achieving financial objectives.

Workplace

Culture

Kendo offers a fast-moving, entrepreneurial culture where brand builders, creatives, and beauty experts collaborate to develop distinctive global beauty brands. As part of the LVMH ecosystem, it combines the agility of an independent incubator with the standards, resources, and international perspective of a luxury group. The environment values innovation, inclusivity, commercial excellence, and hands-on ownership at every level.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.