- Location
- Saran Centre-Val de Loire France
- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Oct 19, 2026
About Kendo
Kendo is a dynamic beauty brand incubator within the LVMH family, renowned for creating and scaling distinctive names that shape contemporary prestige beauty. Since its founding in 2010, the company has combined entrepreneurial agility with the resources and standards of a global luxury group, fostering brands such as Fenty Beauty, Fenty Skin, Ole Henriksen, and KVD Beauty. As an employer, Kendo offers an inventive, fast-moving environment where creativity, commercial rigor, inclusivity, and digital fluency converge. Its teams are encouraged to challenge convention, build culturally resonant products, and contribute to a portfolio defined by innovation, authenticity, and global ambition.
Kendo is hiring a Customer Service Associate Manager for its European Distribution Center team in Saran, France. The role manages customer orders from receipt through delivery, coordinates with international and global operations teams, and runs from December 2026 through May 31, 2027.
Role & Responsibilities
- Optimize order OTIF (on-time and in-full) performance while considering customer needs, inventory, allocations, incoming product, distribution center capacity and transportation plans.
- Inform customers about product availability.
- Process orders in the ERP and transmit them to the third-party logistics provider’s WMS.
- Coordinate picking and packing with the distribution center.
- Prepare shipping documents.
- Arrange transportation with carriers.
- Track deliveries through to the final delivery location.
- Manage claims.
Qualifications
- Fluent in English and French.
- Good oral, written and interpersonal communication skills.
- Extensive knowledge of Microsoft Office, especially Excel; Excel proficiency is mandatory.
- A BA or BS (Bac+2/+3) in logistics and/or international trade is appreciated.
- Prior experience in this role is a plus; beginner candidates who demonstrate motivation, curiosity, adaptability, good learning skills and commitment to Kendo and LVMH values are also welcomed.
- Highly organized, proactive problem-solver.
- Humor, kindness and empathy.
Skills
Experience
Beginner candidates are considered; prior experience in this role is a plus.
Education
A BA or BS (Bac+2/+3) in logistics and/or international trade is appreciated.
Workplace
The role is situated in Saran, Centre-Val de Loire, France — conveniently close to Orléans.
Explore jobs in Centre-Val de Loire or in France.
Culture
Kendo offers a fast-moving, entrepreneurial culture where brand builders, creatives, and beauty experts collaborate to develop distinctive global beauty brands. As part of the LVMH ecosystem, it combines the agility of an independent incubator with the standards, resources, and international perspective of a luxury group. The environment values innovation, inclusivity, commercial excellence, and hands-on ownership at every level.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kendo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Team Manager», «Customer Operations Supervisor», «Client Services Manager», «Customer Support Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.