Kendo Customer Service Associate Manager
- Location
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Apr 23, 2026
About Kendo
Kendo Holdings is a San Francisco–based house of beauty brands owned by LVMH Moët Hennessy — Louis Vuitton. As an incubator and developer of next‑generation beauty concepts, Kendo builds and scales distinctive brands (including Fenty Beauty, Fenty Skin, Ole Henriksen and KVD Beauty) through wholesale, selective retail and direct‑to‑consumer partnerships, combining creative speed with global market expertise.
Kendo (LVMH) — Customer Service Associate Manager in Saran, France. Temporary role (May–Aug 2026) in the European Distribution Center handling order management and customer service.
Role & Responsibilities
- Act as primary customer contact for a dedicated channel (internal, EU, export or UK), ensuring high levels of service and timely communication on product availability.
- Manage order lifecycle from receipt to delivery: enter orders into the ERP, transmit to the third‑party WMS and follow through to shipping.
- Optimize OTIF (On Time In Full) performance by balancing customer requirements, inventory status, allocations, incoming product arrivals, DC capacity and transport planning.
- Coordinate picking, packing and release with the distribution centre and third‑party logistics provider.
- Prepare and validate shipping documentation and customs paperwork where required.
- Arrange and coordinate transport with carriers and monitor carrier performance.
- Track deliveries to final destination and proactively resolve exceptions or delays.
- Log, investigate and resolve customer claims and discrepancies, escalating when necessary to sales, supply or operations teams.
- Collaborate closely with international stakeholders (Paris supply/sales/marketing teams and San Francisco operations) to align customer commitments and operational plans.
Qualifications
- Fluent in English and French, both written and spoken.
- Strong verbal and interpersonal communication skills; professional customer orientation.
- Advanced proficiency in Microsoft Office, especially Excel (mandatory).
- Familiarity with ERP systems and WMS (third‑party logistics) is advantageous.
- Vocational diploma or bachelor level in logistics, international trade or related field preferred (Bac+2/+3).
- Motivated, adaptable and highly organized; strong problem‑solving skills and attention to detail.
- Demonstrates empathy, collegiality and alignment with Kendo/LVMH values.
Skills
Experience
Entry‑level (beginner) role; prior experience in customer service, order management or logistics is a plus but motivated candidates with strong learning aptitude will be considered.
Education
Bachelor's degree or vocational diploma in logistics, international trade or related field preferred (Bac+2/+3 level considered).
Workplace
The role is situated in Saran, Centre-Val de Loire, France — conveniently close to Orléans.
Culture
Kendo operates as a fast‑paced, creative and entrepreneurial arm within the LVMH ecosystem, focused on product innovation, storytelling and commercial agility. The workplace prizes collaboration, diversity and a pragmatic obsession with quality while encouraging collegiality, generosity and a sense of fun.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kendo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Coordinator», «Order Management Specialist», «Client Operations Associate Manager», «After‑sales & Order Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.