Kendo Counter Manager

About Kendo

Kendo is a dynamic beauty brand incubator within the LVMH family, renowned for creating and scaling distinctive names that shape contemporary prestige beauty. Since its founding in 2010, the company has combined entrepreneurial agility with the resources and standards of a global luxury group, fostering brands such as Fenty Beauty, Fenty Skin, Ole Henriksen, and KVD Beauty. As an employer, Kendo offers an inventive, fast-moving environment where creativity, commercial rigor, inclusivity, and digital fluency converge. Its teams are encouraged to challenge convention, build culturally resonant products, and contribute to a portfolio defined by innovation, authenticity, and global ambition.

Role & Responsibilities

• Manage, inspire and motivate a team of full-time and part-time makeup artists, including staffing schedules, coaching, and individual sales goal setting
• Exemplify exceptional product knowledge and service standards; lead the team to deliver flawless customer experiences and develop loyal clientele
• Manage sales performance and payroll investment to achieve financial targets and counter profitability
• Build and implement effective clientele programs that drive loyalty, repeat sales, and achievement of sales targets
• Create in-store activations and clientele programs aligned with the brand calendar to support new product launches and key selling periods
• Develop strategic initiatives to build and grow the brand business within the store
• Cultivate strong partnerships with Selfridges management and internal Kendo stakeholders to drive results and implement best practices
• Develop and refine sales, artistry, and customer service skills across the team through coaching and mentorship
• Manage tester and sample inventory budgets; place orders on time to support business objectives
• Represent the brand in a professional, ethical manner at all times, adhering to all Kendo, brand, and Selfridges guidelines
• Build effective, collaborative relationships with team and store partners
• Maintain excellent personal grooming and presentation standards

Qualifications

• Minimum 3 years of retail experience managing an account at the same level
• Accomplished makeup artistry background at a high level
• Previous experience in a luxury store environment
• Proven ability to demonstrate strategic thinking and strong business acumen
• Demonstrated experience building and executing clientele strategies
• Proven track record as a business manager
• Strong leadership skills, including staff development, conflict resolution, and problem-solving abilities
• Excellent customer service and communication skills
• Strong commercial awareness and financial acumen

Skills

Experience

Minimum 3 years of retail management experience at counter or account level in a luxury environment, with demonstrated success managing sales teams and achieving financial targets.

Education

No specific educational qualifications stated; high school diploma or equivalent expected as standard for luxury retail management.

Workplace

Culture

Kendo offers a fast-moving, entrepreneurial culture where brand builders, creatives, and beauty experts collaborate to develop distinctive global beauty brands. As part of the LVMH ecosystem, it combines the agility of an independent incubator with the standards, resources, and international perspective of a luxury group. The environment values innovation, inclusivity, commercial excellence, and hands-on ownership at every level.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.