Kendo Area Manager

About Kendo

KENDO operates as an incubator and house for digitally-native and prestige beauty marques, managing globally recognised labels such as Fenty Beauty, Fenty Skin and OLE Henriksen. As part of the wider luxury portfolio, KENDO combines entrepreneurial brand-building with the discipline and global reach of a major luxury group, offering a fast-paced, innovation-led environment for retail and commercial talent.

Role & Responsibilities

• Drive sales performance across the assigned territory by building strong relationships with store and counter leadership and implementing growth-focused business plans.
• Lead by example in-store, role-modelling best-in-class selling behaviours, client service and commercial decision-making to elevate conversion and average transaction value.
• Deliver sales education and service coaching—including onboarding coordination with the Education department—to improve retail capability and daily execution.
• Plan and support retail events, product launches and promotions in alignment with the marketing calendar to generate traffic and brand awareness.
• Maintain and enforce merchandising and visual presentation standards; identify and escalate stock or VM issues promptly.
• Manage area-level operational requirements: Time & Attendance compliance, commission and payroll submissions, and adherence to expense guidelines.
• Build and sustain collaborative relationships with retail partners and store management through regular communication, feedback loops and performance reviews.
• Provide regular reporting (weekly, monthly, quarterly) on area performance trends, commercial results and recommended actions.
• Coach and develop store teams through focused 1:1s, in-store visits and performance development conversations, and lead the annual development process with retail teams.
• Travel regularly (up to 50% of time; minimum three days per week in the field) to support door-by-door engagement and execution.

Qualifications

• Minimum 3 years in a customer-facing retail role, with at least 2 years managing or supervising a retail team.
• Proven ability to analyse retail results, interpret KPIs and translate insight into actionable business plans.
• Strong planning, organisation and prioritisation skills with a demonstrated ability to manage multiple accounts and events.
• High flexibility and agility to operate in a fast-paced, changeable retail environment.
• Self-motivated, results-driven mindset with proven people management and coaching experience.
• Professional, polished personal presentation that reflects luxury brand standards.

Skills

Experience

Minimum of three years in customer-facing retail roles, including at least two years of direct people management. Demonstrable track record of delivering territory sales growth, managing counter relationships and executing door-by-door commercial plans. Willingness to travel up to 50% across the UK.

Education

Bachelor's degree or equivalent professional experience preferred.

Workplace

Culture

KENDO cultivates an entrepreneurial, launch-focused culture that values creativity, speed and commercial rigour. The environment rewards hands-on leadership, collaborative problem-solving and a passion for beauty and consumer experience, with the strategic support of a major luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.