Kate Spade Team Supervisor — Retail
Kate Spade — Store Supervisor in New York. Lead retail operations, coach sales team and deliver brand-standard client experiences.
Overview
Kate Spade is a globally recognised lifestyle and accessories brand known for its modern, playful aesthetic and premium handbags, ready-to-wear and accessories. As part of the Tapestry portfolio, the brand combines contemporary design with rigorous retail standards and an emphasis on elevated customer experience.
Role & Responsibilities
- Lead and motivate the sales team to achieve and exceed store sales KPIs and conversion targets through active coaching and performance management.
- Own day-to-day store operations, including opening/closing procedures, cash handling, point-of-sale accuracy, and adherence to loss-prevention protocols.
- Develop and maintain high standards of clienteling and customer service, ensuring personalized engagement with high-net-worth clients and repeat customers.
- Implement brand visual merchandising and product presentation directives to optimize floor plan, displays and stock rotation.
- Manage staff scheduling, training, onboarding of new hires, and conduct regular team briefings to communicate targets and initiatives.
- Oversee inventory control, stock replenishment, receiving procedures and cycle counts to sustain product availability and reduce shrinkage.
- Collaborate with district leadership on local marketing, events, and promotional execution to drive footfall and brand activation.
Qualifications
- Demonstrated supervisory experience in retail, preferably within fashion, accessories, or luxury segments.
- Proven ability to lead, develop and retain high-performing sales teams with a customer-centric mindset.
- Strong numeracy and organisational capability for managing sales metrics, schedules and inventory processes.
- Flexibility to work retail hours including weekends, evenings and public holidays as required by store trading patterns.
- Excellent interpersonal communication skills and professional presentation consistent with brand standards.
Skills
Experience
Typically 2+ years of progressive retail experience with at least 1 year in a supervisory or lead role; prior exposure to premium or luxury retail environments strongly preferred.
Education
High school diploma or equivalent required; associate degree or coursework in retail management, business or fashion is advantageous.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
The workplace culture emphasises polished customer service, attention to detail and a collegial team environment that reflects the brand’s upbeat, design-led identity. Employees are expected to embody a premium client-first ethos while contributing to a dynamic retail setting under the broader Tapestry organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.