Kate Spade Support Associate
Kate Spade in New York seeks a Support Associate to assist clients, manage POS transactions and support store operations.
Overview
Kate Spade is an internationally recognised contemporary lifestyle brand known for its playful, modern aesthetic and accessible luxury accessories. The label is part of Tapestry, Inc., a global house of fashion brands, and offers roles across retail and corporate functions focused on delivering distinctive client experiences and creative product storytelling.
Role & Responsibilities
- Deliver attentive, personalised service to clients on the sales floor and across channels to achieve brand experience standards.
- Process sales transactions, returns and exchanges accurately using point-of-sale systems and maintain cash-handling integrity.
- Support merchandising execution and visual standards including product presentation, window displays and on-floor replenishment.
- Manage stockroom organisation, inbound processing, inventory counts and basic stock reconciliations.
- Assist with client communications, appointment bookings and follow-ups to build repeat business and client loyalty.
- Escalate client service issues and operational concerns to management and collaborate with colleagues to resolve them.
- Contribute to daily opening/closing procedures and maintain store cleanliness, loss-prevention and safety protocols.
Qualifications
- Proven client-facing experience in retail or hospitality, ideally with fashion or lifestyle brands.
- Strong interpersonal skills with a client-first mindset and professional presentation consistent with brand standards.
- Basic numeracy and demonstrated accuracy in cash handling and transaction processing.
- Ability to work a flexible retail schedule including evenings, weekends and peak seasonal periods.
- Legal authorization to work in the United States (if based in New York).
Skills
Experience
Entry-level to 2 years of experience in retail sales or customer service; prior experience with fashion or accessories brands is preferred but not mandatory.
Education
High school diploma or equivalent; vocational retail or customer-service training is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
The workplace culture emphasises creativity, attention to detail and a playful, design-led approach to product and presentation. Teams value high standards of client service, collaborative energy and a commitment to delivering the distinctive Kate Spade guest experience within a global parent company framework.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.