Kate Spade Supervisor, Sales & Operations
- Location
- GaffneySouth CarolinaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–23.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 23, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
Kate Spade New York Supervisor role in Gaffney, SC. Lead sales, manage operations, develop teams, and deliver exceptional customer experiences in a luxury retail environment.
Role & Responsibilities
- Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency
- Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention
- Model Kate Spade service behaviors by greeting customers, creating conversations, and conducting needs discovery
- Coach team members on goals and performance; support recruitment, onboarding, role modeling, and ongoing training
- Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team
- Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically
- Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and facility security
- Accurately process POS transactions and manage inventory functions including transfers, receiving, shipments, repairs, and damage documentation
- Maintain an organized stockroom and direct timely replenishment to ensure optimal sales floor availability
- Drive omni-channel and virtual selling initiatives, including live-stream shopping
- Promote brand-safe social media engagement and awareness of trends
- Lead customer data capture initiatives to grow loyalty and repeat purchases
Qualifications
- 2+ years of experience in retail service in a management or floor leadership role (luxury/premium retail preferred)
- Strong written and verbal communication skills; detail-oriented and proactive with ability to multitask and prioritize effectively
- Ability to communicate effectively with customers and staff and confidently navigate the sales floor
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Social media literacy and understanding of platform trends
- Comfort with omni-channel and virtual selling tools and clienteling systems
- Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally); ability to climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
2+ years of retail service experience in a management or floor leadership role, preferably in luxury or premium retail environments. A combination of education and equivalent experience will be considered.
Education
High school diploma or equivalent; further education and/or relevant retail certifications preferred.
Workplace
The successful candidate will be located in Gaffney, South Carolina, USA, with easy access to Charlotte.
Compensation
The base compensation for this position ranges from USD 16 to USD 23.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Sales Operations Lead», «Store Supervisor», «Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.