Kate Spade Supervisor, Retail Operations
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 3, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
Kate Spade New York seeks a Supervisor to lead retail operations at Hudson Yards. Drive sales, client relationships, and team excellence in New York.
Role & Responsibilities
- Drive personal and team sales performance to achieve store KPIs and profitability targets; analyze metrics and implement best practices to improve efficiency
- Build and retain client relationships through proactive outreach and adherence to Kate Spade service standards; lead VIP retention initiatives and model brand service behaviors
- Coach and mentor team members on sales goals, performance, and development; support recruitment, onboarding, and role modeling
- Provide constructive feedback to store leadership on individual performance and advocate for team development; foster an inclusive and equitable culture
- Execute opening and closing procedures including cash handling, bank deposits, register operations, and facility security (key-holding responsibilities)
- Manage POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity
- Supervise stockroom organization and direct timely replenishment to ensure sales floor availability
- Drive omni-channel and virtual selling initiatives, including live-stream shopping; promote brand-safe social media engagement
- Capture customer data to support loyalty program growth and repeat purchase initiatives
Qualifications
- 2+ years of retail service experience in a management or floor leadership role (luxury or premium retail preferred)
- Strong written and verbal communication skills with exceptional attention to detail
- Demonstrated ability to multitask, prioritize effectively, and work flexibly across peak seasons and high-traffic retail days
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Comfort with POS systems, omni-channel/virtual selling tools, and clienteling systems
- Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
2+ years of retail service experience in a management or floor leadership role, preferably within luxury or premium retail. A combination of education and equivalent retail leadership experience will be considered.
Education
High school diploma or equivalent; college education or equivalent retail leadership certification preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Floor Supervisor», «Retail Team Lead», «Client Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.