Kate Spade Supervisor
Kate Spade Supervisor in New York City: lead boutique operations and sales, drive visual merchandising and client experience for a global lifestyle brand.
Overview
Kate Spade is a globally recognised contemporary lifestyle and accessories brand known for its playful, design-led aesthetic. The label is part of the Tapestry family of brands, which provides broad retail resources and an emphasis on customer experience, visual merchandising and brand storytelling across global boutiques and wholesale partners.
Role & Responsibilities
- Lead day-to-day store operations to achieve sales targets and deliver an elevated client experience.
- Coach, mentor and schedule frontline sales staff; drive individual and team performance through regular feedback and training.
- Execute visual merchandising standards and seasonal floor moves to ensure the boutique reflects brand guidelines and maximises sell-through.
- Manage cash handling, store opening/closing procedures, POS reconciliation and daily banking processes.
- Oversee inventory control, stock replenishment, receiving and cycle counts to minimise shrink and maintain availability.
- Support clienteling activities, cultivate high-value client relationships and coordinate follow-up to secure repeat business.
- Monitor KPIs, sales metrics and conversion rates; prepare concise reports for store management and escalate issues promptly.
- Enforce loss-prevention policies, health & safety protocols and exceptional service standards.
Qualifications
- Proven supervisory experience in a retail or boutique environment, preferably within fashion, accessories or luxury/contemporary brands.
- Demonstrated ability to lead and develop small teams, with a focus on coaching and performance management.
- Strong numeracy and organisational skills, including experience with cash management and basic reporting.
- Excellent interpersonal and customer-service skills with a polished, brand-appropriate presentation.
- Flexibility to work retail hours including weekends, evenings and peak seasonal periods.
Skills
Experience
Typically requires 2+ years of hands-on retail experience with at least 1 year in a supervisory or lead role, ideally within fashion, accessories, or a premium lifestyle brand.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion merchandising or a related field preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Kate Spade cultivates a creative, design-forward workplace that values individuality, exceptional client service and attention to detail. As part of the Tapestry group, the brand blends independent creative identity with structured retail best practices and opportunities for cross-brand collaboration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.