Kate Spade Supervisor I

Location
Seniority Supervisor
Posted ✦ Today
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Kate Spade in New York seeks a Supervisor I to lead boutique sales, coach staff and drive exceptional client experience.

Overview

Kate Spade is a design-led lifestyle brand renowned for its handbags, accessories and ready-to-wear. As part of the Tapestry portfolio, the label blends distinctive creative direction with international retail operations and a customer-focused luxury proposition.

Role & Responsibilities

  • Lead and motivate the boutique sales team to achieve daily and monthly sales objectives and KPI targets.
  • Deliver exemplary client service by coaching staff in relationship-building, VIP servicing and clienteling techniques.
  • Manage daily store operations including opening/closing procedures, cash handling, deposit reconciliation and POS supervision.
  • Oversee visual merchandising and brand presentation to ensure compliance with seasonal floor sets and brand guidelines.
  • Conduct staff scheduling, performance feedback, training, and development to build capability and reduce turnover.
  • Control inventory through cycle counts, stock replenishment, markdown execution and shrinkage prevention.
  • Handle customer escalations and liaise with regional management on operational matters, sales reporting and corrective action.

Qualifications

  • High school diploma or equivalent required; post-secondary education in business, retail or fashion preferred.
  • Authorized to work in the country of employment.
  • Proven ability to supervise and develop a frontline retail team with a focus on sales and service excellence.
  • Strong numerical aptitude and experience with cash reconciliation and basic P&L awareness.

Skills

Leadership and team coaching Clienteling and luxury customer service Visual merchandising Inventory control and loss prevention Cash handling and register/POS operation Sales performance management Effective verbal and written communication Basic Microsoft Excel or equivalent for reporting

Experience

Typically requires 2+ years of progressive retail experience, including at least one year in a supervisory or team-lead role within premium or luxury apparel/accessories retail.

Education

High school diploma or equivalent required; associate degree or diploma in business, retail management or fashion preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

The brand fosters a creative, customer-centric retail culture that values design sensibility and polished service. Employees are expected to uphold refined visual standards while working collaboratively to deliver distinctive client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.