Kate Spade Supervisor I
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 18, 2026
About Kate Spade
Kate Spade New York is a global lifestyle brand celebrated for its colorful, optimistic aesthetic across handbags, ready-to-wear, jewelry, footwear and home décor. The brand is part of the Tapestry portfolio, a global house of fashion brands, and is known for a distinctive, approachable design DNA and a strong focus on customer-centric retail experiences.
Kate Spade in Aurora, OH is hiring a Supervisor I to lead sales, client development and store operations at Aurora Farms Premium Outlets.
Role & Responsibilities
- Lead the sales floor to achieve personal and store KPIs; analyze performance metrics and implement best practices to improve results and efficiency.
- Model and coach kate spade service behaviors to deliver exceptional in-store and post-sale client experiences; drive proactive outreach and VIP retention.
- Recruit, onboard, train and develop store team members; provide regular feedback and performance guidance to support career growth.
- Supervise operational tasks including opening/closing procedures, cash handling, bank deposits, register operations and key-holding responsibilities.
- Oversee inventory processes—receiving, transfers, shipments, repairs and damage reporting—to maintain inventory integrity and visual availability.
- Maintain an organized stockroom and direct timely replenishment to the sales floor.
- Champion omni-channel and virtual selling initiatives (including live-stream shopping) and lead customer data capture to grow loyalty.
- Promote brand-safe social media engagement and awareness of trends to support local marketing and client acquisition.
Qualifications
- Minimum 2 years' experience in a retail service environment in a management or floor leadership role; luxury or premium retail preferred.
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
- Social media literacy and familiarity with platform trends; comfort using omni-channel/virtual selling tools and clienteling systems.
- Ability to perform physical duties: regularly lift at least 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and maneuver throughout sales floor and stockroom.
- Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
Skills
Experience
At least 2 years of hands-on retail supervisory or floor leadership experience in a retail service environment; experience in luxury or premium retail is preferred.
Education
High school diploma or equivalent; combination of education and relevant retail leadership experience will be considered.
Workplace
The successful candidate will be located in Aurora, Ohio, USA, with easy access to Cleveland.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid parental leave; Commuter Benefits; Disability insurance; Tuition assistance.
Culture
Kate Spade fosters a playful, optimistic and customer-focused culture that values creativity and inclusive collaboration. As part of Tapestry, the brand emphasizes equity, development and diversity, encouraging employees to be candid, inventive and results-driven while delivering elevated service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Store Floor Supervisor», «Sales Floor Lead», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.