Kate Spade Store Team Lead

Location
Seniority Supervisor
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Kate Spade New York hiring a Store Supervisor in New York — lead the sales floor, coach teams, and uphold brand standards.

Overview

Kate Spade New York is a globally recognised lifestyle brand known for its modern, colorful aesthetic across handbags, accessories and ready-to-wear. As part of the Tapestry, Inc. portfolio, the brand blends playful design with premium retail standards and operates in international flagship stores, department store concessions and e-commerce channels.

Role & Responsibilities

  • Lead and coach the sales team to achieve daily and weekly sales targets and KPIs while delivering exceptional client service and clienteling.
  • Manage day-to-day store operations including opening/closing procedures, cash handling, POS transactions and shift scheduling.
  • Ensure merchandising and visual presentation adhere to brand standards and seasonal directives, including window displays and floor sets.
  • Oversee inventory control: receive and process deliveries, conduct cycle counts, and support stock replenishment.
  • Implement loss-prevention procedures and ensure compliance with all safety and security protocols.
  • Support recruitment, onboarding and performance management; provide ongoing training and development to elevate product knowledge and selling skills.
  • Resolve client escalations and cultivate long-term client relationships through proactive outreach and personalised service.
  • Collaborate with the store manager and corporate teams on local store initiatives, promotions and ad hoc projects.

Qualifications

  • Minimum 2 years of retail supervisory or assistant manager experience; experience in luxury, premium or specialty retail strongly preferred.
  • Proven track record of meeting sales targets and managing KPIs in a store environment.
  • Demonstrated leadership skills with the ability to coach, motivate and develop a diverse retail team.
  • Excellent interpersonal and communication skills, with a client-first mindset.
  • Flexible availability including weekends, holidays and peak retail periods.
  • Proficiency in POS operations and basic cash reconciliation; comfortable with inventory processes and loss-prevention practices.

Skills

Team leadership and coaching Clienteling and high-end customer service Visual merchandising Point-of-Sale (POS) systems Cash handling and reconciliation Inventory control and stock management KPI tracking and sales reporting Scheduling and shift management Conflict resolution and escalation handling Microsoft Excel

Experience

At least 2 years of supervisory experience in retail, preferably within luxury, fashion accessories or premium apparel. Demonstrated success driving sales and developing frontline talent is expected.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, merchandising or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Kate Spade fosters a creative, energetic retail culture that emphasizes distinctive product presentation and warm, personalised client service. As part of the Tapestry group, the brand values collaboration, development of retail talent and delivering a consistent, elevated customer experience across store networks.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.